The Ultimate Guide to Employee Experience
GetFeedback
AUGUST 3, 2020
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line.
GetFeedback
AUGUST 3, 2020
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line.
InMoment XI
OCTOBER 5, 2023
By turning employees from mere service providers into valued contributors to the customer-centric mission, brands can effectively transform detractors into enthusiastic promoters. Improve Contact Center Experience Step #4: Data Is a Gold Mine Your brand generates mountains of data every day.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
IntouchInsight
SEPTEMBER 5, 2019
Customer experience expert, Annette Franz, explains how to achieve the connection between employee experience and business performance.
The DiJulius Group
JANUARY 2, 2024
Building and Developing Great Leaders The Correlation Between Happiness at Work and Overall Life Satisfaction This is how Leaders can Improve the Customer Journey How to Train Great Customer Service Skills in the Next Generation How Team Members Can Be Inspired to.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. Register today! October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
InMoment XI
DECEMBER 19, 2022
Customers who decide to leave feedback through a survey which is built without consideration are becoming disengaged with the very feedback process designed to improve their experiences. That’s why survey builders need to consider how to gather feedback at every touchpoint in real time.
The DiJulius Group
NOVEMBER 29, 2023
We promise you a discussion that will not only shed light on the dramatic shift in consumer sentiment but also offer insights on how to turn this customer service recession into your competitive advantage. Read Full Article The post 133: The Employee Experience Revolution appeared first on The DiJulius Group.
Speaker: Nate Brown, Co-Founder, CX Accelerator
Learn how to round out your CX dashboard with metrics related to the employee experience, the customer journey, and business results. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
How to apply 2023 technology trends to your company's current demands. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience. He will share with you: Market research on the shifting labor market.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
We’ll also share solutions to foster a work environment that supports and empowers employees for the long run. How to harness conversational AI technology to improve the employee experience. You’ll learn: The impact of repetitive, monotonous work on mental health. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Let's personalize your content