InMoment XI
MARCH 3, 2017
Many companies want to create a journey map, and for varying reasons. Companies want to truly understand all the (proactive or reactive) steps that occur when a customer engages with their company. There are internal benefits that come from internal groups working across departments to really talk about customer facing journeys and create a draft.
Michelli Experience
MARCH 3, 2017
Infographic originally published to VoucherCloud.com & design by Maureen Sanford.
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InMoment XI
MARCH 3, 2017
Many companies want to create a journey map, and for varying reasons. Companies want to truly understand all the (proactive or reactive) steps that occur when a customer engages with their company. There are internal benefits that come from internal groups working across departments to really talk about customer facing journeys and create a draft. View Article.
Influitive
MARCH 3, 2017
As a content marketer, everything you do revolves around producing the best content as quickly as possible. However, in a world where competition for views is high, how can you strike a balance between quality and quantity? Sujan Patel, author, blogger, public speaker and co-founder of multiple startups including Mailshake and Narrow, has an answer.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ShepHyken
MARCH 3, 2017
This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. These are great strategies to help take care of your internal customers. – Shep Hyken. Cross-departmental collaboration is a reflection of a healthy internal culture. When employees feel comfortable working together, communicate effectively, and understand each other’s roles and functions within the system, your customer feels
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Amity
MARCH 3, 2017
As a CSM, a key focus of your day to day activities will be to maintain constant communication with your clients. Throughout their customer journey, there’ll be a number of touchpoints and you’ll most likely be dealing with different stakeholders throughout the way. Frequent support and communication will be key, and the basis for building healthy relationships with stakeholders.
iPerceptions
MARCH 3, 2017
The first two months of 2017 seemed to have just flown by, with spring already being just around the corner.
ClientSuccess
MARCH 3, 2017
For those just joining my blog series CSM from the Trenches , welcome. Here I discuss trends, best practices, and advice for frontline customer success managers (CSMs). Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Let’s move forward with this week’s blog post!
ForeSee
MARCH 3, 2017
The level of “Grit” a person has could be as important, if not more, than having talent and luck when it comes to achieving success. So says 2017 ForeSee Summit. The post How much Grit do you have? Take this quiz ahead of 2017 ForeSee Summit appeared first on ForeSee.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CSM Magazine
MARCH 3, 2017
Bill Hogg looks at some key motivational methods that you can use with your team right away. Inspiring leaders recognize that money is not the main reason people come to work. Sure, it’s the primary motivator for why we work—but once the concept of comparable pay for comparable work has been addressed, it fails to inspire passion in the workplace. Truly understanding the real reasons why most people turn up for work day after day, year after year, is the top priority for leaders wanting to get t
Forrester's Customer Insights
MARCH 3, 2017
The discussions at eCommerce MoneyAfrica Confex last week definitely sharpen my African perspective on digital commerce. While behind in some ways the continent is miles ahead in others. I was specifically impressed with some of informal discussions on the rise of peer-to-peer commerce and engagement. Its potential impact on collapsing the value chain between supplier and consumer made me sit-up and listen as the resultant disruption -should p2p deliver even an iota of its promise- is staggering
Talkdesk
MARCH 3, 2017
One week after Talkdesk topped GetApp’s list of Call Center Leaders , another third-party analyst has released an industry report with Talkdesk leading the way. Data from G2 Crowd ’s most recent industry overview named Talkdesk a High Performer in the contact center industry based on reviews from real users. Talkdesk’s reviews are great, receiving four- or five-star ratings in 95% of reviews.
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