InMoment XI

AUGUST 17, 2023

The Net Promoter Score (NPS) metric reveals the essence of customer sentiment and unlocks the path to business success, so it is important that you take the time to uncover net promoter score drivers. Leverage customer data and analytics to understand their preferences, purchase history, and behaviour.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Integrity Solutions

NOVEMBER 29, 2022

Here are the sales training metrics you should be using to measure your success. In fact, data collected by the consulting firm ES Research has shown that 85 to 90 percent of sales training fails to translate into a lasting improvement in productivity. How to Determine Sales Training Metrics.

Training 86

Training Metrics Sales ROI 86

Thematic

JUNE 9, 2022

Your data is good. It's about telling rich, powerful stories, and supporting them with data and insights to reinforce your message. Here are a few critical audience groups: Understand who your stakeholders are, who your blockers are, and which metrics matter most to those individuals. What metrics really matter?

Feedback 62

Feedback How To Roadmap Analysis 62

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Access to data. Check out our Essential Guide to learn how to navigate the new product experience landscape. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. READ THE GUIDE.

Metrics 65

Metrics Net Promoter Score Management How To 65

Thematic

APRIL 17, 2019

I conducted a lot of data analysis, but I also spent a lot of time talking to research participants in their homes and designing interventions. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means NPS and it means looking at our back end data. I thought IDEO was the perfect fit.

Roadmap 63

Roadmap Analysis Data Company 63

Lumoa

JANUARY 27, 2023

Provides Direction For Training Sometimes, there’s a delay in answering customer requests or inquiries because your team doesn’t know how to or can’t access the necessary information. An audit checklist will gather such data and help pinpoint skill gaps that can be closed by retraining existing staff.

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

Gainsight

JULY 10, 2023

By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information. These efforts have a direct impact on revenue, particularly since your Digital CS Ops program can track clear metrics such as correlating webinar participation with revenue expansion.

Self Service 52

Self Service How To Roadmap ROI 52

Wootric

AUGUST 10, 2018

We’re going to show you how to leverage qualitative data to build better hypotheses to reach successful new products and features faster. We’re going to show you how to leverage qualitative data to build better hypotheses to reach successful new products and features faster. A series of hypotheses and trials.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

SurveySparrow

JUNE 20, 2023

Hence, this article will discuss what a Customer Experience Dashboard is, how to use it effectively, and how it may offer insightful customer data. Hence, it acts as a centralized hub, consolidating data from various sources and providing real-time insights into customer interactions, preferences, and satisfaction levels.

Customer Journeys 52

Customer Journeys Net Promoter Score Customer Experience Social Media 52

Thematic

SEPTEMBER 1, 2021

Read on to learn how to use our powerful analytics for deeper customer insights. Chat analytics is the process of finding useful data points in chat conversations and support tickets. This generates richer data than rigid surveys with set questions. But you need the right software to turn this data into insights.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

InMoment XI

NOVEMBER 30, 2023

How to Create a Brand Reputation Strategy Creating a brand reputation strategy may seem daunting at first. Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. But it may be easier than you might think. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

GetFeedback

MAY 4, 2018

Get their take before you develop new features and plan the product roadmap. Rethink how you prioritize feature requests. You can include standardized metrics like Net Promoter Score , which give you a clear picture of changes in customer sentiment year by year. How does your product team prioritize feature requests?

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

GetFeedback

FEBRUARY 15, 2019

After customers respond, you can calculate your NPS score: the quantifiable measure of how your customers feel about you. Putting a metric to customer happiness helps you focus your efforts on moving the needle. Though useful, that data only represents a sliver of the customer experience. How to use NPS. Who are they?

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Thematic

APRIL 17, 2019

I conducted a lot of data analysis, but I also spent a lot of time talking to research participants in their homes and designing interventions. How to Use Insights To Drive Product Roadmap. My team often collaborated with the product, data science, and strategy and ops teams to understand DoorDash’s users’ needs.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Gainsight

SEPTEMBER 28, 2022

How can you hold onto it, nurture it and keep it as your north star even as your business scales, changes, and evolves? When you truly dig into a SaaS business and its metrics, simplicity is more than just an intangible term or guiding principle. How to keep things simple. Have clarity and reasoning behind your roadmap.

How To 52

How To Roadmap NPS Fashion 52

Lumoa

MARCH 31, 2021

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. Actionable insights are processed data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. What are Actionable Insights?

Effort Score 208

Effort Score NPS Net Promoter Score Feedback 208

Totango

MARCH 27, 2020

When reviewing your options, consider the following: Data architecture: Tracking and interpreting customer behavior is the bread and butter of CLM. Beware of vanity metrics that don’t tell the full story. Effective CLM requires a goal-oriented approach, with clear milestones to strive for and a straightforward roadmap to follow.

B2B 83

B2B Customer Journeys Net Promoter Score Management 83

Solvvy

OCTOBER 25, 2022

Another way to understand the likelihood of future purchases is to use customer data to map the customer journey of loyal customers. A customer satisfaction index uses survey data to calculate a metric that gives you an idea of how well your business performs. How to Create a Good Customer Satisfaction Survey.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. That reason will always be your content i.e. your articles, documentation, product roadmap updates, knowledge base, and professional discussions.

Self Service 52

Self Service How To Effort Score B2C 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Totango

MARCH 13, 2020

Using customer data to illuminate the road ahead is always going to be far more effective than winging it or blindly assuming that what has worked in the past will continue to work in the future. Still, customer data needs to be carefully tracked and evaluated in order to be worth gathering in the first place.

Analytics 82

Analytics Customer Success How To Customer Journeys 82

Wootric CX Blog

APRIL 7, 2021

During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. . You need a rigorous process for scaling customer feedback that makes it easier to collect data in both the early and later stages of your product lifecycle. . Luckily, this is something we can help you do.

Feedback 52

Feedback Customer Journeys Management How To 52

BirdEye

MAY 30, 2023

In this article, we’ll tell you how to use competitive benchmarking to improve nearly every aspect of your business. The data you collect about your competitors become the metrics with which you set goals for your company. So, you can expand your goals, data collection, and action plans once you have the basics down.

Social Media 98

Social Media Analysis Metrics Advertising 98

Thematic

DECEMBER 28, 2022

It's masses of valuable qualitative data. It’s noisy data! Understand customer context Metrics go up, and metrics go down. What you need to know is how to move your numbers in a positive direction! You can find out more about how to calculate your NPS here. Do you want to win them back?

Analytics 71

Analytics Software Feedback Management 71

Gainsight

JANUARY 6, 2023

How Product Experience Drives Net Revenue Retention. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. Three Business Efficiency Metrics Every Product Manager Must Know. The Importance of a Data-Driven Product Roadmap. Product Led Growth.

Resources 52

Resources Roadmap eBook Analytics 52

Experience Investigators by 360Connext

AUGUST 22, 2023

This information is essential; however, as every customer experience (CX) leader has faced: data is just a starting point. My team works with many well-intentioned CX leaders that have mountains of data but cannot decide where to focus. Blend Company Data and Customer Data Humans often say one thing but behave differently.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Gainsight

MARCH 15, 2022

One CS exec asked us if we had recommendations on how to determine if a company was walking the talk when it comes to CS. How is your product team incentivized or aligned to take feedback from the CS team? What are the capabilities and plans for product adoption data/telemetry? How does the sales comp plan align to CS?

Customer Success 59

Customer Success Company Chief Customer Officer How To 59

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Totango

JANUARY 2, 2020

As the economy continues to become more digitally-based, customer data becomes more valuable and accessible than ever. The evidence is clear —companies that use customer data insights to arm their operations teams outperform their competitors by as much as 85%. How Customer Data Insights Inform Next Steps.

Data 71

Data Roadmap Customers Customer Success 71

SurveyGizmo

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. But the magic happens when you track these data points over time.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

Thematic

DECEMBER 5, 2018

To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. A data-driven customer retention strategy can reap rewards in a big way, if you do it right. 5 strategies to reduce churn with data. Develop a data roadmap and stick to it.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Gainsight

AUGUST 6, 2021

Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect. Seek alignment between your Product and CS teams on how to measure the success for the feature release. Use the metrics you agreed on to guide these discussions.

Customer Success 52

Customer Success Roadmap How To Feedback 52

NetBase

SEPTEMBER 10, 2020

Being on top of the metrics that matter to your brand is a great feeling, and it certainly applies to your brand’s social media efforts. Here we’ll explore the why and how of conducting a social media audit by focusing on: What a social media audit. And it’s perfect for evaluating seasonal performance. Revisit Your Branding.

Social Media 56

Social Media How To Metrics ROI 56

SurveySensum

NOVEMBER 25, 2022

CES (customer effort score) is a customer experience metric that gauges the effort put in by the customer to get an issue resolved or perform a task. Also, it is used to give quantitative data. This data helps you to predict customer behavior, prevent customer churn, and increase customer loyalty. . How to calculate CES?

Effort Score 52

Effort Score Survey How To Customer Journeys 52

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too. How can you create a customer-first culture? You just mix in some leadership and toss in a splash of data, then top it with some team-building exercises. Communication.

Culture 251

Culture Company Lifetime Customer Customer Centricity 251