InMoment XI
AUGUST 31, 2023
This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.
One Millimeter Mindset
DECEMBER 22, 2020
Well, are you really listening and responding to your customers’ voice? After all, it is one narrative to tell people you listen to your customers’ voice. Alternately, it is a completely different narrative when you listen, as well as respond, to your customers’ voice. Think about it. Contact Babette here.
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Heart of the Customer
NOVEMBER 14, 2018
This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. appeared first on Heart of the Customer.
InMoment XI
JUNE 21, 2022
After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. 5 Pieces of Advice from Our Customer Experience Speakers. #1: 1: Managing Experiences Is Not Enough—The Future Is Experience Improvement.
SurveySparrow
NOVEMBER 28, 2023
Customer satisfaction is the holy grail now. The Kano Model, named after its creator, Professor Noriaki Kano, is a framework designed to prioritize and analyze features based on customer satisfaction. Your customers expect a tasty meal—nothing fancy, just good food. Reverse Needs: Things that, if present, make customers unhappy.
SurveySparrow
SEPTEMBER 29, 2023
Did you know that 61% of consumers are willing to pay a premium of at least 5% for a promise of exceptional customer experience? Well, the secret lies in their commitment to improve and enhance customer experience. And one powerful tool that can help achieve this is a customer experience workshop. That’s huge!
Confirmit
MARCH 17, 2020
As the Covid-19 virus continues to spread, I wanted to share an update with our customers, partners and the wider Confirmit community. To that end, we are encouraging and enabling our teams to work from home, so you may find face-to-face meetings, events and workshops taking place virtually instead.
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