2018 Journey Mapping Workshops

Kerry Bodine

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! Journey Mapping Workshops Kerry Bodine & Co

New Customer Experience Workshops Announced!

Kerry Bodine

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. Customer Journey Mapping. Brand Journey Mapping Workshops Kerry Bodine & Co

Lessons From Temkin Group’s Humanity Workshops

Experience Matters

” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. The workshop has a simple agenda, examining how attendees can improve humanity: As Individuals As CX professionals As a collective CX community For those of you who have not been able to Read More.

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Cyber Monday Sale on 2018 Workshops

Kerry Bodine

We hope you’ll join us in one of these fun locations next year for our signature two-day customer journey mapping workshop: February 27 & 28 in San Francisco. This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2018 workshops.

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Journey Mapping Workshops In Chicago This November

Kerry Bodine

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective.

How To Keep Your Customer Workshops On Track

Kerry Bodine

A face-to-face workshop with your employees and your customers can be an organization-changing experience. But getting in a room with customers isn’t all roses. If we ask customers for their ideas, won’t they expect us to implement them?” Workshop Facilitation

Our 2017 Journey Mapping Workshop Schedule

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. The customer focus is extremely valuable!

To Avoid Workshop Rabbit Holes: Acknowledge, Capture, Pivot

Kerry Bodine

Last week I outlined some tactics to prevent customers from derailing a workshop with out-of-scope ideas and feedback. But what if your workshop includes a tricky customer who continues to push the conversation in an unproductive direction? . Workshop Facilitation

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

Happy Customer Experience Day! To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. Journey Mapping Workshops Kerry Bodine & Co

What Does It Take To Be A Good Workshop Facilitator?

Kerry Bodine

If you want to truly understand your customers’ needs, expectations, and ideas for improving their experiences, you’ll need to actually talk to them. Instead, we enlist participants from our clients’ teams to lead group discussions and help keep customer participants on task.

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

Happy Customer Experience Day! To celebrate today’s global focus on customers, we’re offering a $50 discount on our upcoming customer journey mapping workshop , November 2 & 3 in San Francisco. Journey Mapping Workshops Kerry Bodine & Co

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now !

Customer Journey Mapping Workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now !

So you attended the Customer Experience workshop, what now??? by Paul Clavering

ijgolding

If you have ever worked in a company that is looking to improve its sales, often Customer Experience(CX) is defined as the solution. Normally a CX expert is drafted in and a workshop created for the key stakeholders. The post So you attended the Customer Experience workshop, what now???

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Customer Journey Mapping Workshop in March!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our first open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now !

Register for Customer Journey Mapping Workshop

Experience Matters

Sign up for Temkin Group’s hands-on workshop in. Mapping and Improving Your Customers’ Journey. Customer experienceBoston on July 22 & 23: .

Too many see journey mapping as an employee workshop.

Heart of the Customer

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. appeared first on Heart of the Customer.

How To Host A Customer Journey Mapping Workshop

Michel Falcon Experience

Today, I’m in Oshawa, Ontario working with Taunton Village Dental to help them improve their customer experience by hosting a customer journey mapping workshop. Introduce them to customer personality types and how to manage behaviors, plus much, much more.

Register for Journey Mapping Workshop

Experience Matters

Filed under: Customer experience. Customer experience

Journey Mapping Q&A: Customer Journey Mapping Workshops

Kerry Bodine

Back in May, I presented a webinar called “ 10 Ways To Use Customer Journey Maps ” as a part of Qualtrics ’ CX Week. Part 1 of this series focused on common journey map components and how to use maps to prioritize customer experience initiatives. Is there a common workshop format? I find that it’s best to start with documenting the practical nature of customers’ steps and then move one to mapping their thoughts and emotions. Customer Journey Maps

CX Workshop in South Beach on Dec 9th & 10th

Experience Matters

A few openings remain for Temkin Group’s workshop in South Beach on December 9th & 10th : Driving Customer Experience Transformation. Immerse yourself in a highly interactive learning experience, taking home leading-edge approaches to customer experience management.

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Customer Journey Mapping Workshop in Miami in December

Experience Matters

Filed under: Customer experience. Customer experience

Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

CX Workshop in Boston on August 16 & 17

Experience Matters

Attend intensive hands-on workshop “Driving Customer Experience Transformation” to gain leading-edge skills and tools. Customer experience Events

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Get Ready for Your Customer Journey Mapping Workshop!

CX Journey

You’ve got buy-in and commitment … all the right people in your company are on board to map your customers’ journeys. They realize the importance of walking in the customer’s shoes in order to understand the experience before they can fix it.

Don’t Miss Our Upcoming CX Workshops

Experience Matters

Filed under: Customer experience. Customer experience

Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

Workshop: Customer Journey Mapping (Boston on June 14 & 15)

Experience Matters

Filed under: Customer experience. Customer experience

Customer Journey Mapping Workshop in San Diego in April

Experience Matters

Filed under: Customer experience. Customer experience

Photos from Journey Mapping Workshop

Heart of the Customer

The topic was Journey Mapping Workshop: Reduce User and Customer Effort and Increase Satisfaction, and we had a great time creating maps of various customer journeys. Just check out the proud groups with their Customer-Centric Change Charters!

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Journey Mapping & Facilitation Bootcamp: May 8-9 in Chicago

Kerry Bodine

Day 2 draws on the facilitation training we provide to clients during our journey map development engagements , enabling you to extend your journey mapping practice to facilitate research and co-creation sessions with your colleagues and customers. Customer Journey Maps Journey Mapping Workshops Kerry Bodine & Co. Workshop Facilitation

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Workshop: Driving CX Transformation (Alexandria on April 25 & 26)

Experience Matters

Filed under: Customer experience. Customer experience

Employee Engagement Workshop in Boston on May 10 & 11

Experience Matters

Filed under: Customer experience. Customer experience

Driving CX Transformation Workshop in Boston in October

Experience Matters

Filed under: Customer experience. Customer experience

The best (and worst) uses of journey mapping workshops

Heart of the Customer

We often get calls from organizations who want to hold a journey mapping workshop, but have no time or budget for research. There are times when a workshop is absolutely the best journey mapping methodology – and times when it’s a train wreck. […]. Customer Experience

Temkin Group CX Workshop in Boston on July 19 & 20

Experience Matters

Filed under: Customer experience. Customer experience

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Journey Mapping Workshop in San Diego on June 7th & 8th

Experience Matters

Filed under: Customer experience. Customer experience