Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Resources 111

Resources Customer Success eBook Multi-Channel 111

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Resources 98

Resources Customer Success Handbook eBook 98

ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. Find customer champions.

Tips 87

Tips Customer Success eBook Meeting 87

ClientSuccess

FEBRUARY 14, 2023

Understanding Vectors by Vecteezy As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. ” These tactics will help build rapport and trust between customer service reps and their customers. What is empathy?

Customer Success 80

Customer Success Customer Journeys eBook Exercises 80

ChurnZero

AUGUST 31, 2021

Focusing on customer success and the renewal proces s in tandem can help improve customer retention. Whether Customer Success or Sales Teams own the renewal process , it’s important to plan ahead for a jam-packed Q4. Once you’ve set your overall Q4 goals , it’s time to dive in and actually talk to your customers.

Customer Success 95

Customer Success Net Promoter Score Self Service Customer Retention 95

ClientSuccess

NOVEMBER 2, 2022

Over the years, customer success manager roles have expanded to include many different responsibilities. Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. Keep tabs on customer satisfaction and account health. .

Customer Retention 70

Customer Retention Tips Effort Score Customer Satisfaction 70

ClientSuccess

MARCH 13, 2023

Never fear if you’re new – there is help available from experts in creating e-newsletters designed specifically around customer engagement. Here are some pro tips for creating newsletters that drive customer engagement: 1. A competitor analysis is an essential part of any successful marketing strategy.

Customer Engagement 80

Customer Engagement Tips Engagement eBook 80

ClientSuccess

JANUARY 16, 2023

Providing exceptional customer success begins with listening to your customers. It’s essential to create an environment of trust and open communication, where customers feel heard, valued, and appreciated. Making customer listening a priority should be the cornerstone of any customer success team’s strategy.

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Tips Social Media eBook Customer Success 64

ClientSuccess

AUGUST 10, 2021

Whether it’s been days, weeks, or even a month or more since you’ve heard from a customer, there will always be a way to re-engage and get your customer relationship back on track. Here are a few tips for getting your customers back on the right path: 1. eBook: CSM from the Trenches: Implementing Customer Success.

Tips 85

Tips Engagement eBook Meeting 85

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

ClientSuccess

AUGUST 31, 2020

Now, the day is finally here – your team is finally implementing your new customer success platform. Making the decision to invest in a customer success platform shows that your organization is 100% dedicated to the long-term success and growth of your customer base. . First of all, congratulations!

Customer Success 105

Customer Success How To eBook Leadership 105

ClientSuccess

NOVEMBER 15, 2022

Customer success managers have their work cut out for them when it comes to retaining and growing customers. It takes a lot of hard work to draw customers into your company in the first place, so you must work to keep those customers more than satisfied once they decide to work with you. In Conclusion.

Customer Success 74

Customer Success Culture eBook Social Media 74

ChurnZero

NOVEMBER 9, 2021

6 Tips to Improve Customer Onboarding. The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. When you’re ready to improve customer onboarding , then follow our six tips to enhance the most influential phase of your customer’s journey.

Tips 98

Tips eBook Customer Retention Feedback 98

Gainsight

DECEMBER 1, 2022

Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. Thankfully, there are best practices to increase your chances of success. Invest in Networking.

Customer Success 52

Customer Success Chief Customer Officer Leadership eBook 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

Resources 52

Resources Customer Success Handbook eBook 52

ClientSuccess

OCTOBER 12, 2021

A truly valuable customer partnership can only be achieved if a CSM actively listens, hears, and understands what a customer is trying to share. . Tips for active listening. Here are ten tips for CSMs to develop active listening skills: 1. This tip is all about what isn’t said rather than what is said out loud.

Tips 64

Tips eBook Resources Communication 64

ChurnZero

AUGUST 31, 2021

Focusing on customer success and the renewal proces s in tandem can help improve customer retention. Whether Customer Success or Sales Teams own the renewal process , it’s important to plan ahead for a jam-packed Q4. Once you’ve set your overall Q4 goals , it’s time to dive in and actually talk to your customers.

Customer Success 52

Customer Success Net Promoter Score Self Service Customer Retention 52

ClientSuccess

SEPTEMBER 3, 2020

In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? Compensation Plans for Customer Success Managers (CSMs). Download Customer Success Compensation Models Image. Three Models.

Customer Success 111

Customer Success Management NPS Sales 111

ClientSuccess

JANUARY 19, 2021

If you’re like most modern customer success team leaders, you already have some sort of platform in place to help optimize and streamline your internal processes while keeping things straight with customers. eBook: Top CS Executives Predict Trends. eBook: Top CS Executives Predict Trends.

Customer Journeys 69

Customer Journeys Customer Success How To eBook 69

Education Services Group

MAY 17, 2021

Customer Success is all about relationships. Your relationship with your customers, of course, but also the CS team’s relationship with other internal groups, and even their relationship with executive leadership. 9 tips to cultivate a happy and thriving CS team. Keep your CSMs in the loop on all customer communications.

Customer Success 52

Customer Success Engagement Customer Journeys eBook 52

ChurnZero

NOVEMBER 9, 2021

Whether you’re rethinking your customer onboarding , building a process from the ground up, or just thinking it’s time for some customer onboarding improvements , it’s a worthwhile investment that substantially increases your return. The post 6 Tips to Improve Customer Onboarding appeared first on ChurnZero.

Tips 52

Tips eBook Customer Retention Feedback 52

ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Partner success will be a growing need in 2021.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

ClientSuccess

JULY 20, 2022

Tips for soliciting qualitative customer feedback. Tips for soliciting qualitative customer feedback. Here are some tips to keep in mind when it comes time to collect customer feedback: 1. In every customer meeting, call, and discussion, you probably hear some helpful nuggets of customer feedback.

Feedback 89

Feedback How To eBook Tips 89

ChurnZero

DECEMBER 14, 2018

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. A: In my experience, Customer Success is often confused with pure operations and project management roles.

Customer Success 45

Customer Success eBook Tips Customers 45

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. Our very own CCO, Abby Hammer, had a part of the action and was one of the presenters and spoke on- How to Drive Operational Excellence Through Data-Driven Customer Success. dence to own their role in the customer relationship.

Customer Success 52

Customer Success Chief Customer Officer eBook Culture 52

ChurnZero

JANUARY 19, 2022

Before we get to the useful tips on how to deal with them, it’s first important to understand why it’s vital to handle situations with such customers delicately. By going the extra mile to deal with customers that aren’t too happy, businesses can reduce churn and expand their customer base over time.

Tips 52

Tips How To eBook Exceptional Customer Service 52

ChurnZero

FEBRUARY 7, 2020

What’s the Job Outlook for Customer Success Professionals? Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. So, what’s the job outlook for Customer Success professionals? This means a vigilant focus on growing customer retention and lifetime value.

Customer Success 64

Customer Success e-support Software Trends 64

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Gainsight

DECEMBER 15, 2023

So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. But don’t worry, this is a good thing.

Tips 52

Tips Leadership Sales Training 52

ClientSuccess

DECEMBER 19, 2022

For customer success teams, playbooks are invaluable tools to help them save time and be more efficient in their customer interactions. Playbooks consist of a series of actions, next steps, and tactical items that can be used to help customers achieve their goals or objectives in a scalable manner. Ready to learn more?

eBook 72

eBook Resources Customer Success Training 72

ClientSuccess

AUGUST 17, 2022

But, the longer a customer is in a partnership with an organization, the more likely they will get to know your team, product, and company and build a loyal relationship. . Simply put, you cannot have customer loyalty without customer retention and improve customer retention without loyal customer relationships.

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Loyalty eBook Customer Retention Customer relationships 82

ClientSuccess

OCTOBER 25, 2022

As the role of a Customer Success Manager has become more and more essential to the ongoing growth and success of both customers and overall organizations, the ongoing responsibilities of CSMs have also evolved. Tips for hosting a successful account review. Toolkit: Customer Journey Toolkit.

How To 74

How To eBook Tips Resources 74

ClientSuccess

SEPTEMBER 26, 2019

Here’s a quick look at some effective strategies to keep your existing customers happy. Closely monitor customer health metrics on a regular basis. . Sam Fiel, Customer Success Manager at ClientSuccess, defines customer health as “the current state of customer satisfaction after a given engagement (i.e.

Customer Retention 49

Customer Retention Tips Net Promoter Score Metrics 49

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Led Growth.

Resources 52

Resources Handbook eBook Government 52

ClientSuccess

AUGUST 21, 2019

In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity. For customer success teams, this means rolling out an ongoing schedule of training and customer support.

Training 45

Training Tips Resources eBook 45

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. How Defined Processes Are Shaping Success in 2020 (Blog). Engaging Testers. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

ClientSuccess

OCTOBER 5, 2017

Customer success is an ever-changing role. Add in the detail of SaaS customer success, and it’s a veritable landslide of new ideas, trends, and upstarts. It’s important, however, to understand how new trends impact the day-to-day tasks of customer success professionals. Increase in Competition. Competency.

Trends 41

Trends Customer Success eBook Customer relationships 41