Customer Service Training: 21+ Tips, Activities, and Courses
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
7 Customer Service Training Tips Every Manager Needs to Know
Stella Connect
JANUARY 26, 2022
It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. But if agents routinely fail to deliver satisfactory service interactions, customers will never return.
Join 134,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy
ShepHyken
FEBRUARY 9, 2018
This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. What is brand advocacy?
Do More In ‘24: Ten Customer Service and CX Tips for the New Year
ShepHyken
DECEMBER 26, 2023
I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. That’s what I want you to do with your customers. Happy New Year! And for everything else, too!
Customer Service 
155
155 
6 Customer Service Training Ideas for Improving Agent Engagement
Stella Connect
JANUARY 12, 2022
Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement. Customer Service Training Ideas Your Team Needs.
How to Create the Best Customer Service Training Program for Your Contact Center
Stella Connect
JANUARY 20, 2022
Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.
Top 5 Customer Service & CX Articles for Week of April 22, 2024
ShepHyken
APRIL 22, 2024
Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. It’s time to start driving better customer experiences today.
Tipping Used to Be For Good Service
ShepHyken
APRIL 4, 2023
When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip.
Tips 123
123 
How to use customer service training videos to improve your business
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?
How to use customer service training videos to improve your business
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?
Customer Service Is Like Dating
ShepHyken
MAY 16, 2023
I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married. The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. Connect with Shep on LinkedIn.
Customer Service 120
120 
Top 5 Customer Service & CX Articles for Week of April 14, 2024
ShepHyken
APRIL 14, 2024
Each week, I read many customer service and customer experience articles from various resources. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips.
3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
Top 10 Customer Service Acronyms to Use Every Day
Steve DiGioia
MAY 17, 2021
Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. Customer Service Acronyms You Need to Know. So, what can companies do to improve customer service?
Customer Service 341
341 
Customer Service Tip: The Power of Observation
ShepHyken
OCTOBER 25, 2017
Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience. And, you’ll take advantage of this moment to deliver a better service experience. The post Customer Service Tip: The Power of Observation appeared first on Shep Hyken.
Tips 146
146 
6 Tips for Delivering Better Customer Service
Stella Connect
JANUARY 28, 2022
They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Improve customer service agent performance.
Tips 52
52 
5 Top Customer Service Articles of the Week 2-14-2022
ShepHyken
FEBRUARY 14, 2022
Each week I read many customer service and customer experience articles from various resources. Are You Asking the Right Customer Experience Questions? My Comment: Our customer service research indicates that US consumers consider an easy return policy a reason to come back. accounting, legal services).
Customer Service 123
123 
Customer Service Training: Empowering A Service Mindset
Integrity Solutions
SEPTEMBER 28, 2023
It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.
Blueprint to Become a Customer Service “Rockstar”
CSM Magazine
JUNE 8, 2023
Customer service sucks. It is worse today than in 1979 when I decided to do something about customer service and developed the world’s first customer service program, Feelings which was released in January 1980. Most owners of businesses believe they already have great service.
Customer Service 105
105 
Best Practices for Small Business Customer Service in 2021
Comm100
FEBRUARY 23, 2021
It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. Tips for optimizing availability: – Make sure to offer live chat.
Customer Service 130
130 
Holiday Shopping Tips for GETTING Good Customer Service
Who's Your Gladys?
DECEMBER 10, 2014
customer experience technology Customer Service Marilyn Suttle customer service article customer service training holiday shopping' While shopping for holiday gifts, you might find yourself waiting on hold to place an order or stuck in long lines at the post office or mall.
Customer Service 166
166 
5 Top Customer Service Articles of the Week 7-19-2021
ShepHyken
JULY 19, 2021
Each week I read many customer service and customer experience articles from various resources. Internal Customer Service: What You Must Know by Gabrielle Pickard-Whitehead. Here are 18 of the most reliable ways to make sure your internal customer service is up there with the best. by Mary Drumond.
Customer Service 143
143 
The Best Social Media Channels for Customer Service
ShepHyken
OCTOBER 12, 2022
We don’t have the budget to expand our customer support department. . Our annual customer service research shows that of all the ways customers reach out for customer support, social media channels like Twitter, Facebook, Instagram, and others are at the bottom of the list, but that doesn’t mean they should be ignored. .
Social Media 156
156 
Top 5 Customer Service & CX Articles for Week of February 19, 2024
ShepHyken
FEBRUARY 18, 2024
Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.
Top 5 Customer Service & CX Articles for Week of November 27, 2023
ShepHyken
NOVEMBER 27, 2023
Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. They decide if you keep your promise.
Karen Hertzberg: Improving Customer Retention Through Great Customer Service
Bill Quiseng
DECEMBER 13, 2021
That’s why a high customer retention rate is an important goal for many businesses. Excellent customer service is one of the best ways to achieve this goal. Customer retention supports long-term growth because it creates a loyal customer base. Why Does Customer Service Impact Retention?
Top 5 Customer Service & CX Articles for Week of February 12, 2024
ShepHyken
FEBRUARY 12, 2024
Each week, I read many customer service and customer experience articles from various resources. For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this.
Self Service 65
65 
5 Top Customer Service Articles For the Week of April 26, 2021
ShepHyken
APRIL 26, 2021
Each week I read a number of customer service and customer experience articles from various resources. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Here are my top five picks from last week.
Customer Service 133
133 
10 Tips on Delivering Great Customer Service in Education
CSM Magazine
MARCH 4, 2022
Delivering great customer service is essential in the education industry. One way schools and colleges can build trust is by providing a better customer experience. Each of these customers has very different needs, but all are as equally important as the others. Customer Service Training.
Tips 52
52 
Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.
5 Top Customer Service Articles of the Week 9-13-2021
ShepHyken
SEPTEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. They claim they aren’t the same as B2C, so many of the ideas about customer service and CX don’t apply.
Customer Service 148
148 
Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
Customer Service 251
251 
5 Top Customer Service Articles For the Week of April 5, 2021
ShepHyken
APRIL 5, 2021
Each week I read a number of customer service and customer experience articles from various resources. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Here are three customer service trends brands should prepare for in 2021. That’s just too soon.
Customer Service 121
121 
Top 5 Customer Service & CX Articles for Week of November 13, 2023
ShepHyken
NOVEMBER 13, 2023
Each week, I read many customer service and customer experience articles from various resources. This excellent article has nothing new, but it gives us four reminders that will enhance any customer and/or client relationship. I’m a big fan of lists with great tips and suggestions to discuss at our next team meeting.
eBook 56
56 
20 Tips for Trucking Companies to Deliver the Best Customer Service
CSM Magazine
FEBRUARY 21, 2022
If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service. This will help ensure that customers are happy with the estimates you provide them.
Tips 52
52 
Top 5 Customer Service & CX Articles for Week of October 2, 2023
ShepHyken
OCTOBER 1, 2023
Each week, I read many customer service and customer experience articles from various resources. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale. Dave Salisbury (Call Centre Helper) Here are 17 top tips for managing big changes well in the contact center.
Top 5 Customer Service & CX Articles for Week of October 23, 2023
ShepHyken
OCTOBER 23, 2023
Each week, I read many customer service and customer experience articles from various resources. Constructing Care: How Your Customers Know They Matter by Chip Bell (Forbes) It sounds like a broken record. When customers know you care, you create an emotional connection that fosters trust and loyalty.
Advice from 25 Top Experts: A Customer Service Week Compilation
Who's Your Gladys?
OCTOBER 7, 2014
In honor of customer service week, we’re bringing you a compilation favorite. We put out the query shown below to the community of customer service pros and business experts. The responses were fabulous and offer up a ton of great tips for success. customer service training customer service week'
Customer Service 170
170 
5 Top Customer Service Articles For the Week of January 18, 2021
ShepHyken
JANUARY 18, 2021
Each week I read a number of customer service and customer experience articles from various resources. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. by Tracey Ruff.
Self Service 124
124 
5 Top Customer Service Articles For the Week of December 21, 2020
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. Airline Customer Service Improved In 2020.
Customer Service 153
153 
5 Top Customer Service Articles of the Week 8-16-2021
ShepHyken
AUGUST 16, 2021
Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.
Top 5 Customer Service & CX Articles for Week of November 6, 2023
ShepHyken
NOVEMBER 6, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience. There are plenty of examples and tips to get you thinking.
Self Service 65
65 5 Top Customer Service Articles For the Week of March 15, 2021
ShepHyken
MARCH 15, 2021
Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed by Joseph Michelli. So, how do you calculate your customer retention rate? Most aren’t succeeding.
Customer Service 127
127 
5 Top Customer Service Articles of the Week 5-24-2021
ShepHyken
MAY 24, 2021
Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Go to The Customer Focus™ to learn more about our customer service training programs.
Customer Service 152
152 
Let's personalize your content