Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

LiveChat

MAY 23, 2016

Here’s what we could learn from Mr. Carson’s team about exceptional customer service. It’s a great way to minimize the impact of hiring a new person to customer service. Customer service training has lots of benefits. The power of exceptional customer service.

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Exceptional Customer Service Customer Service Customers Training 53

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Bill Quiseng

DECEMBER 6, 2021

Highlight your culture by introducing your core values, describing the empowerment processes that employees can use to exceed customer expectations and offering specific stories when employees went above and beyond for your customers. Don’t bore your employees with rote customer service training.

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Customer Centricity Exceptional Customer Service Culture Customer Service Training 195

Bill Quiseng

MAY 18, 2022

But he doesn’t expect you to train your people. Training is top down, one-way, “I know everything, you know nothing” instruction. Training is the how and what of customer service. Training is to develop THE BUSINESS. Training is for a job. And the job of employees is to serve to satisfy the customer.

Exceptional Customer Service 88

Exceptional Customer Service Customer Service Training Training Customer Service 88

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

e-support 208

e-support Customer Experience Social Media Chatbots 208

ShepHyken

SEPTEMBER 12, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Customer Service Training Customer Service Training Customer Experience 144

ShepHyken

AUGUST 31, 2020

The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.

Customer Service 105

Customer Service Social Media Customer Service Training Infographics 105

ShepHyken

FEBRUARY 14, 2018

The point is that great customer service makes price less relevant. Three out of four people are willing to pay more for “exceptional” customer service. And what defines “exceptional” customer service? Maybe customers wouldn’t pay double the normal price, but what if they would?

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Exceptional Customer Service Study Customer Service Training Customer Service 92

ShepHyken

FEBRUARY 24, 2020

There’s even an interesting prediction about how this year’s elections are changing the way customers think about how they like doing business with a company. Customers Flock To Brands That Display Exceptional Customer Service by Athina Mallis. Follow on Twitter: @Hyken.

Customer Service 105

Customer Service Exceptional Customer Service Retail Ecommerce 105

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. Connect with Shep on LinkedIn.

Customer Service 64

Customer Service Contact Center Average Handle Time Customer Service Strategies 64

CSM Magazine

OCTOBER 19, 2023

The Future of Customer Service in Travel The Need for Exceptional Customer Service As we’ve explored, customer service is not just an add-on but a fundamental aspect of the travel industry. The financial implications of exceptional customer service are not to be underestimated.

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Travel Transportation Customer Experience Exceptional Customer Service 52

Vonage

APRIL 25, 2017

Key learning point for customer service skills. His passion for preparation and delivery of exceptional customer service skills are two ways Harvey works to achieve this goal. How much time and effort would you invest to prepare, serve and delight your customers, partners and staff? Your Service.

Customer Service 145

Customer Service Exceptional Customer Service Culture Contact Center 145

Bill Quiseng

OCTOBER 26, 2020

Take time now to remind them of the principles of delivering exceptional customer service. Emphasize that since your customers cannot see their smiles, they need to use other body language, except handshakes and hugs, their words, and tone of voice to convey a warm welcome.

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Guidelines Exceptional Customer Service Hospitality Leadership 183

Bill Quiseng

APRIL 18, 2021

But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media.

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Social Media Customer Service Self Service Customers 167

Magellan Solutions

APRIL 11, 2024

In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. Shopify telephone support refers to the customer service trained professionals provide to assist Shopify merchants and their customers over the phone.

e-support 95

e-support Net Promoter Score Training Tips 95

Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.

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Effort Score Self Service Exceptional Customer Service Customer Satisfaction 104

ShepHyken

JANUARY 7, 2019

” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 99

Customer Service Contact Center Tips Chatbots 99

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. Follow on Twitter: @Hyken.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

Myra Golden

JUNE 1, 2015

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes . Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Customer Service Training – Classroom.

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Training Video Customer Service Customer Service Training 40

Integrity Solutions

OCTOBER 27, 2021

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.

Customer Service 67

Customer Service Self Service Banking Culture 67

ShepHyken

MARCH 28, 2018

His philosophy was simple and profound: if the employees did a great job serving great steaks with exceptional customer service, customers tell others and come back. In short, your best marketing, communication, sales, and loyalty strategies, when working well, can all be thought of as one big customer experience!

Customer Experience 60

Customer Experience Loyalty Exceptional Customer Service Communication 60

Call Experts

FEBRUARY 17, 2022

It’s not something that happens organically; it’s a carefully developed process that starts with creating an exceptional experience for customers and ends with customer loyalty. To be an exceptional customer service professional, you need to master many skills.

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Contact Center Customer Service Self Service How To 98

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

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Report Consumers Customer Service e-support 82

Provide Support

OCTOBER 18, 2016

5 Tips to Train Your Customer Service Reps for More Confidence. Exceptional customer service starts with confidence. It is one of the most important components of delivering great service to your customers and developing quality employees.

Training 40

Training Tips Customer Service Exceptional Customer Service 40

ShepHyken

JANUARY 26, 2018

Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. I have had negative experiences when dealing with frontline staff, and I am sure you have too.

Training 83

Training Leadership Consulting Exceptional Customer Service 83

ShepHyken

JULY 24, 2023

I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Effort Score Retail B2B 12

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ShepHyken

MAY 30, 2022

Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

OCTOBER 17, 2022

Due to the huge increase in the number of digital interactions the typical customer has had over the past few years, customer expectations have grown while customer patience has decreased. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. My Favorite Free Customer Experience Courses: Free Customer Service Training by LiveChat.

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Course Training Customer Journeys Customer Experience 35

Who's Your Gladys?

MAY 22, 2015

After ten amazing days in Italy my passion for customer service is stronger than ever. After all, I was on buses, trains and planes, in restaurants and hotels, and at museums, shops and markets. I get jazzed by excellent service, and my curiosity kicks in when things fall flat.

Hotels 100

Hotels Training Customer Service Marketing 100

ShepHyken

NOVEMBER 19, 2023

Brand Loyalty in the Digital Age: Strategies to Build Trust by Meghana Dalal (YourStory) Explore how businesses in the digital age can foster brand loyalty through authenticity, exceptional customer service, and social responsibility. My Comment: Loyalty doesn’t happen without trust. Connect with Shep on LinkedIn.

Customer Service 59

Customer Service Chatbots Trends Customer Satisfaction 59

Service Untitled

SEPTEMBER 22, 2010

If a customer is upset when they call, our training focuses on bringing the customer level of “excitement” down, making sure we use the right words, that we apologize for any lapse of service or perceived lapse of service. You can leave a response , or trackback from your own site.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41

ShepHyken

OCTOBER 4, 2021

It starts with something pretty simple, yet powerful: Give Exceptional Customer Service. 8 Rules for the Perfect Customer Service [INFOGRAPHIC] by Alex Tereshchenko. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 95

Customer Service Infographics Tips Customer Retention 95