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Customer satisfaction is the enemy of exceptional customer service

Vonage

A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service. And, trust is the foundation to the customer experience.”

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Empowering Retail Staff: Training for Exceptional Customer Service

CSM Magazine

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

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15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

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Customer Satisfaction Is the Enemy of Exceptional Customer Service

ShepHyken

A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service. And, trust is the foundation to the customer experience.”

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VIDEO – Customer Service Training 101: How to Build a World-Class Program

Michel Falcon Experience

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. The post VIDEO – Customer Service Training 101: How to Build a World-Class Program appeared first on Michel Falcon.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale.