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Customer satisfaction is the enemy of exceptional customer service

Vonage

Beyond satisfactory – and beyond good – is an exceptional customer service. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. In other words, it meets basic expectations.

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Customer Satisfaction Is the Enemy of Exceptional Customer Service

ShepHyken

Beyond satisfactory – and beyond good – is an exceptional customer service. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. In other words, it meets basic expectations.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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5 Top Customer Service Articles For the Week of February 24, 2020

ShepHyken

Once again, it’s the service that is helping to drive their loyalty. While you may or may not be a retailer, the thinking behind their customer-focused solutions is something everyone should study. Customers Flock To Brands That Display Exceptional Customer Service by Athina Mallis.

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Are You So Good Your Customers Would Pay You Double?

ShepHyken

The point is that great customer service makes price less relevant. Three out of four people are willing to pay more for “exceptionalcustomer service. And what defines “exceptionalcustomer service? Maybe customers wouldn’t pay double the normal price, but what if they would?

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5 Top Customer Service Articles of the Week 10-11-2021

ShepHyken

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. Same for CX.

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Excellent Customer Service Is Your Company’s Secret Weapon

Integrity Solutions

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.