ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Dale is a magician—yes, a professional magician—and one of the best. Follow on Twitter: @Hyken.

Entertainment 128

Entertainment Sports Customer Service Training Report 128

ShepHyken

APRIL 15, 2020

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 142

Sports Entertainment Customer Service Training Examples 142

ShepHyken

JANUARY 4, 2021

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 145

Customer Service Retail Entertainment Tips 145

ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point. it’s more important than ever to tell customers exactly what’s going on.

Loyalty Programs 64

Loyalty Programs Customer Service Hotels Entertainment 64

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. An entertaining experience drives higher engagement. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 62

Customer Service Entertainment ROI Retail 62

ShepHyken

DECEMBER 14, 2020

And, his second trend about how every company is now an entertainment company. How to improve your reputation with average customer service by Jeff Toister. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Something to think about!)

Customer Service 138

Customer Service e-support Ecommerce Trends 138

ShepHyken

SEPTEMBER 4, 2019

It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Entertainment 112

Entertainment Innovation Leadership Customer Service Training 112

ShepHyken

JULY 12, 2021

Related to this article, it is about knowing your customers and your competitors. I love the very entertaining story that sets up the main point of the article. Does a Customer Seek Customer Experience? Customer Value Foundation) How many people do you know who ask or seek an experience? That’s not good or bad.

Customer Service 126

Customer Service Self Service Retail Entertainment 126

Vonage

MAY 5, 2016

Every month I receive messages from students and readers that begin, “I got such terrible service from…” and often close, “…and I’ll never go back there again!”. I find these stories upsetting, occasionally entertaining, but rarely are they motivating or instructive. Your Service” books and founder of UP! Your Service.

How To 120

How To Customer Journeys Entertainment Culture 120

ShepHyken

MARCH 14, 2022

It’s a long series, to be sure, and in theory it never ends because as soon as think we’ve landed on the optimal CX, customers change their expectations. My Comment: My buddy and fellow customer experience expert, Dan Gingiss, came out with a short and entertaining read this week. You’ll have to read the article to find out.

Customer Journeys 73

Customer Journeys Customer Service Call Center Entertainment 73

Vonage

NOVEMBER 24, 2016

A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. Your Service” books and founder of UP! Your Service.

Culture 120

Culture Customer Service Entertainment Hospitality 120

CSM Magazine

JANUARY 17, 2022

They often are seeking more insights and want to gather information, be entertained, and be engaged. It also may dovetail with providing customer service training to increase a personalized approach. The middle of the funnel is all about nurturing the relationship. At the top of the funnel, people are curious.

Customer Service 52

Customer Service Social Media Entertainment Training 52

ShepHyken

APRIL 8, 2019

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. but it’s worth it. Follow on Twitter: @Hyken.

Customer Service 101

Customer Service Hotels Hospitality Government 101

Comm100

JUNE 19, 2018

At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise. Disney’s common purpose is “ We create happiness by providing the finest entertainment for people of all ages, everywhere.

Contact Center 101

Contact Center Entertainment eBook Culture 101

ShepHyken

MAY 28, 2018

He used the Ritz-Carlton story as just one interesting illustration of how an All About Them culture was an important part of Walker & Dunlop’s client service and its business. My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Bill Quiseng

MARCH 28, 2016

Named by meeting planners as one of their “favorite speakers” by Meetings and Conventions Magazine, she has a natural gift for entertaining an audience that will engage and inspire every attendee to deliver a better customer experience. (Can you tell I’m a big fan?) And have fun!

Entertainment 60

Entertainment Tips Social Media Customers 60

ShepHyken

JULY 11, 2016

One of my favorites is the convenience fee that’s levied when ordering concert or other types of entertainment tickets online. On the flip side, consider the goodwill and loyalty that’s generated when a company provides assistance to a customer at no charge. Or when a hotel charges separate WiFi fees for each device that’s used.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

JUNE 26, 2023

With intense competition and ever-increasing customer expectations, it’s crucial for brands to seek inspiration from unexpected sources, including those completely outside of their industries. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 15

Customer Service Customer Centricity Entertainment B2C 15

ShepHyken

SEPTEMBER 27, 2021

However, there are some valuable aspects of the story that can come quite handy when it comes to connecting with customers. My Comment: This informative article is also entertaining, drawing an analogy between e-commerce and The Wizard of Oz. Go to The Customer Focus to learn more about our customer service training programs.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

ShepHyken

JANUARY 20, 2020

This mindset has led the sector to lag behind the entertainment and e-commerce world when it comes to building lasting relationships with digital-first consumers. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Loyalty Programs 118

Loyalty Programs Customer Service Effort Score Self Service 118

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. She is a long time speaker and training partner to many Fortune 500 companies across the nation. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. She is a long time speaker and training partner to many Fortune 500 companies across the nation. Now available as an online/web-based training program!).

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MAY 1, 2017

Our goal was to not further chastise brands, but instead call attention to the fact that every company can, at any point, fall to the experiences that customers have and share. My Comment: Not only is this article filled with important information about how to focus on the customer experience (CX), it is also entertaining.

Customer Service 83

Customer Service Social Media Retail Transportation 83

ShepHyken

FEBRUARY 3, 2020

My Comment: Here’s an interesting concept in customer experience: enchantment. 5 Reasons to Invest Now in Customer Experience by Andrew Neff. The article starts off with three tips and then includes a visual graphic with stats and facts tied to the customer support center. Follow on Twitter: @Hyken.

Customer Service 117

Customer Service Infographics Trends Entertainment 117

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

FEBRUARY 4, 2019

24 tips, each one with an entertaining GIF. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Have fun with this one… and learn!

Customer Service 85

Customer Service B2B Infographics Entertainment 85