ProProfs Chat
MAY 21, 2020
According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. What is a Customer Service Job?
CSM Magazine
DECEMBER 7, 2022
Contact centers are the heart of your business and play a vital role in the customer experience approach. It is the tool you depend on for building faithfulness among your customers. Now, by preparing what to look for, you can make a sensible and wise decision and choose a trustworthy customer support center.
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C3Centricity
AUGUST 4, 2020
Whilst in a few cases, there may be customers who use Twitter to jump the call centre queues, in most cases, it is a customer’s final cry for help after being frustrated by long waits on their careline calls, or self-service selections that led nowhere. . What makes a great customer service representative (CSR)?
ShepHyken
AUGUST 11, 2023
She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” What are the immediate impacts of listening to your customers carefully? This week, we feature an article by Nandini Sharma, marketing manager at ProofHub.
ProProfs Chat
DECEMBER 28, 2020
In case you still have to handle customer complaints from your customers, then one of the possible reasons could be that they expect more from your brand. In this blog, we aim to cover these areas in detail and help you tackle customer service complaints efficiently. Bad Follow-Ups. Own Your Mistakes.
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
Service Untitled
NOVEMBER 8, 2013
Of course, we all have those particularly heinous stories of sub par service and indignant insults, but fair is fair, and perhaps some of those “fly off the handle” experiences could have been handled better; both by the customer and the service person. How is the customer treated?
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