Customer Satisfaction Customer Service Representative How To Poor Customer Service 
ProProfs Chat
MAY 21, 2020
According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. What is a Customer Service Job?
CSM Magazine
MAY 15, 2024
Customer service is a crucial aspect of any business, and it’s a topic that can provide a wealth of material for an essay. Whether you’re writing for a class assignment or for a professional publication, understanding how to approach this subject is key to crafting a compelling and insightful piece.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
AUGUST 11, 2023
She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” What are the immediate impacts of listening to your customers carefully? This week, we feature an article by Nandini Sharma, marketing manager at ProofHub.
C3Centricity
AUGUST 4, 2020
Whilst in a few cases, there may be customers who use Twitter to jump the call centre queues, in most cases, it is a customer’s final cry for help after being frustrated by long waits on their careline calls, or self-service selections that led nowhere. . What makes a great customer service representative (CSR)?
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
Service Untitled
NOVEMBER 8, 2013
Of course, we all have those particularly heinous stories of sub par service and indignant insults, but fair is fair, and perhaps some of those “fly off the handle” experiences could have been handled better; both by the customer and the service person. How is the customer treated?
Service Untitled
JULY 3, 2012
It doesn’t work to decrease customer service representatives in lieu of pressing multiple numbers on our phones to just wind up in a complete circle. Customer service is still and will always center on people helping people. Companies need to use human contact in conjunction with the digital world.
Expert insights. Personalized for you.
111 
Let's personalize your content