The Science and Art of CX Goal Setting
InMoment XI
OCTOBER 7, 2021
Measurable: Clearly define what criteria will be used to determine if the goal is met and how it will be measured. Make sure measurement processes are in place and are valid. In the customer experience world, most goals are “outcome goals” versus “performance goals.”. What Is Your Current Score? 10% of 50 is 5.)
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