CSM Magazine
NOVEMBER 28, 2022
This includes privacy policies, terms and conditions, refund policies, and any other relevant paperwork. To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. You’ll also want to ensure that your legal documents are tight.
ECXO
MARCH 21, 2023
This can be done by analysing your customer feedback with data, voice of customer, customer retention, and sales growth. Set objectives and goals: Identify key objectives and goals for your customer experience program. This can include specific actions, policies, practices or outcomes.
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delighted
MARCH 24, 2020
Staffing requirements get evaluated, product roadmaps further prioritized, tools cut, and marketing spend trimmed. However, there is one area that absolutely should not be compromised: the customer experience. The urgency to listen, respond, and care for your customers intensifies.
ChurnZero
SEPTEMBER 20, 2019
Every Customer Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver successfully. Or in some cases if it’s just more of timing and hard to get them, we actually would create a separate meeting that we could walk through the roadmaps with them.
Totango
AUGUST 23, 2022
B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. As renewal approaches, a customer satisfaction survey may be emailed to the customer or solicited via in-app messages to assess a customer’s propensity to renew.
Circular Edge
DECEMBER 13, 2022
Instead of exploding your customer acquisition costs to acquire fickle buyers who delay purchase decisions and demand discounts, focus on those who are consistently the first to buy your latest offering, at premium price, and ready to tell you what they like and don’t like about it. Loyal customers drive profitability and sustainable growth.
Amity
FEBRUARY 23, 2016
Get rid of the big, misleading, and vague words in customer conversations, and make sure that their issues are the priority at all times. Clear Policies. Does the customer know how your refund policy works? Do they know why it is this way, along with the reasoning for other policies?
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