Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.

Customer Journeys 44

Customer Journeys Effort Score Social Media Omni-Channel 44

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. B2B Customer Journey Touchpoint Mediums. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

Amity

MARCH 20, 2016

There was the ridiculous “we didn’t measure your door correctly, never mind listen to a word you said about your design preferences” quote, and the non-existent “we spent time and money sending someone to measure your door and spoke to you about your preferences but never sent you a quote” quote.

Roadmap 48

Roadmap Measurement Customer Retention Communication 48

Gainsight

MAY 13, 2020

Ashvin dived in on how he is using Gainsight to identify the best swarm strategy including applying our COVID-19 workflows to segment customers based on their level of impact to drive better predictability to prevent churn. If one of those spokes is not in line, the customer cannot propel forward. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

JANUARY 10, 2020

Heather will be responsible for leading the global customer success and services strategy to ensure alignment with corporate goals and initiatives. This will require her to drive cross functional initiatives and develop a roadmap to strategically engage, retain, and scale positive customer experiences.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Gainsight

OCTOBER 17, 2019

I sat down with Ajay Agarwal , Partner at Bain Capital Ventures, and he put it very well: “The way Product is talked about in the boardroom today reminds me a lot of how customers were talked about ten years ago. Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. Customer Success: retention, health scores, etc.

Metrics 45

Metrics Meeting NPS Effort Score 45

Amity

FEBRUARY 23, 2016

Clear Roadmap/Expectations/Next Steps. From setting up their software to establishing an account, there should be a clear road upon which the customer is driving, with a navigator (you) on board giving directions. The potential of gaining/keeping a customer loyal drop by each hour/day it takes for them to receive your answer.

Course 63

Course Policies Entertainment Loyalty 63

SurveySensum

OCTOBER 5, 2020

A customer journey is a path of several stages that your customer goes through before arriving at that final activity of purchase. . In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Click here to know more about customer satisfaction.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

ProProfs Chat

SEPTEMBER 13, 2019

Two of the best ways to drive feature adoption are: by educating your customers (either through blog, webinars or any other type of content). But, the question is, why feature adoption is essential for SaaS customer service? CSAT can be measured on a numeric scale from 1-5, 1-7, and 1-10. with subtle in-app experiences.

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

SmartKarrot

MAY 10, 2021

Working on new customer onboardings to map their business needs and design bespoke centered solutions tailored to their use cases and business logic. Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. to increase their utilization features.

Customer Success 10

Customer Success Roadmap ROI Customers 10

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention. Unfortunately, webinars are also too often used as marketing tools.

Training 52

Training Course Consulting Software 52

ChurnZero

AUGUST 23, 2019

Customer Success) and it is even more critical to build out “Customer Success Operations”. To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative.

NPS 40

NPS Customer Success Effort Score Sales 40

SmartKarrot

JUNE 30, 2021

How to measure product adoption? Leading indicators, simply put, are ones who allow you to measure change. Early warning of any outcome can help you take proactive measures to improve parameters. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Customer Success 0

Customer Success Customers Metrics Sales 0