Michel Falcon Experience

JANUARY 16, 2020

This company’s leadership team has made a conscious decision that is negatively impacting their customer experience. If you want to earn more customers quickly you could launch a Facebook ad campaign tomorrow, send people to a landing page and begin converting some of them into customers (not as easy as that but fairly close).

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

One Millimeter Mindset

JULY 9, 2020

The best (often uncompensated) salespeople in your company are your client retention folks. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. Perhaps in a salesperson’s rush to close a deal, they recommend what’s easiest to sell.

Company 96

Company Sales Leadership Innovation 96

NobelBiz

FEBRUARY 13, 2024

As agents familiarize themselves with the information, the system efficiently manages the dialing process, initiating calls to prospects. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations. But NobelBiz doesn’t stop at just efficiency.

Call Center 59

Call Center Self Service Software Contact Center 59

One Millimeter Mindset

JUNE 11, 2020

You chart a course toward port, using the same tools and logic system you originally learned. Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. Imagine yourself on the ocean, coming into port during a dark and stormy night. Delivered virtually or in-person. Contact me here.

Course 89

Course Industry Communication Tools 89

One Millimeter Mindset

MARCH 6, 2019

As a result, they take their eyes off customers. Someone else is handling this” or “I entered this step into our project management system. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. And, they rationalize their actions with assumptions like these.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. And customer-focused solutions fall short of what they might have been.

Customer Retention 69

Customer Retention Communication Customers System 69

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations. Jeannie Walters. Joey Coleman.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SmartKarrot

NOVEMBER 18, 2020

Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Apply here: [link] Role: Strategic Customer Success Manager Location: San Francisco, CA, US Organization: Miro As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers.

Customer Success 10

Customer Success Multi-Channel Leadership Customers 10

One Millimeter Mindset

APRIL 30, 2020

After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of the Fourth Industrial Revolution. Because, let’s face it, we are going forward to work, not backward.

Strategy 84

Strategy Connections Communication Industry 84

SmartKarrot

JANUARY 5, 2021

Apart from consulting and writing about customer lifecycle management and sustainable profitability, he is a generous contributor to non-profit initiatives. Starting a career as a systems engineer and transitioning into business ownership cannot be more glorious than the way Rick achieved this. Rick Adams. Peter Armaly. James Scott.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

One Millimeter Mindset

JANUARY 14, 2019

In working with professionals like you, in organizations and associations like yours, I have seen how unaligned belief systems become soul-sucking to employees. Because the leadership, principles and goals of the organization conflict with my own.”. My response : “I am giving myself permission to decline your offer. It always has been.

Strategy 72

Strategy Customer Retention Innovation Employee Engagement 72

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. The training should cover a range of topics, such as customer service skills, communication skills, product knowledge, and technical skills. Related Article: Best Ideas To Increase Productivity In Your Call Center 8.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Education Services Group

OCTOBER 26, 2021

Before I could even get the customer business name or this person’s name, they demanded to speak with leadership, and so I brought in my manager. Another 15 minutes of frantic yelling and more of the same and this person demanded an even higher level of leadership because “we weren’t listening.”

Hospitality 52

Hospitality Leadership Meeting Customers 52

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. Do a workshop with your team for a few hours. Customer Success Around the Web.

Customer Success 52

Customer Success How To Effort Score Sales 52