Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

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How To Customer Service Training Video Training 40

Myra Golden

SEPTEMBER 24, 2018

I should also mention that when I approached the employee, he was fully engaged with his cellphone. His assumption led to me having a very poor customer experience. In my customer service workshops, I teach your employees how not to make assumptions, and I explain this concept in an unforgettable way.

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Video How To Tips Customer Experience 68

Myra Golden

MARCH 19, 2017

I was sitting in my office listening to recorded calls from one of my clients, as I often do ahead of a customer experience workshop. On one call a customer said, “Hi Paul! Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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Airlines Customer Service Training Customers Training 86

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

DECEMBER 9, 2019

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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Customer Experience Call Center Video Training 52

Myra Golden

DECEMBER 10, 2018

The most common way organizations employ me is to facilitate customized workshops that give a proven skillset and transform behavior so that employees are fully prepared and inspired to express the soul of the brand. Your employees leave our workshops fully prepared and inspired to express the soul of your brand with every customer.

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Wireless Customer Experience Interaction Customers 49

Wootric CX Blog

FEBRUARY 14, 2019

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Colin Shaw. Jeannie Walters. Joey Coleman.

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Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Myra Golden

APRIL 15, 2017

I went and delivered that training and a few days after that work, my client sent me the following reaction via email: Myra delivered two full-day workshops for us, and we could not be more pleased. Her personal stories and experiences were insightful and valuable. • Myra is a wonderful and engaging speaker.

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Myra Golden

JULY 1, 2019

Teaching in this way gives your customers the confidence they’ll need to try self-service again. Engage Customers By Having Them Select Prompts. As you’re teaching your customers, signal the prompts “they” are to use, and have them actually select the prompts.

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Self Service Retail Training Tips 55

Myra Golden

NOVEMBER 14, 2017

Walmart called Myra’s eLearning “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you you are asked to actively participate in each module, and there are action items you take away.”. This eLearning is super easy!

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How To Airlines Training Course 51

Myra Golden

JULY 25, 2017

For more help with how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully customized, engaging, fun customer service training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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Customer Service Training Communication Training Video 56

Myra Golden

JULY 16, 2019

After I deliver a customized, engaging customer service workshop, I help my clients reinforce the main ideas. We’re just trying to measure the customer experience. I remember sitting down with Ava, a customer service supervisor, to discuss her Quality Form.

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Contact Center Meeting Feedback Interaction 51

Myra Golden

OCTOBER 19, 2018

It’s rare that I don’t write to you about customer service issues. But I want to talk about balance, not just because it’s so important to me, but because I know achieving peace and balance will help you be a better manager, leader, or customer service professional.

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Travel Hotels Conference Customer Service 53

Michelli Experience

JUNE 13, 2017

As a customer experience speaker who delivers keynotes and workshops, I’ve had to adapt to be the “master” over mobile technology. In it, author Jack Hughes made three key points: 1.) Master the Machines. Get Obsessed with Value. Make Creativity Real.

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Consulting Self Service Customer Experience Customers 113

Myra Golden

JULY 11, 2019

When you do these things, your customers will come to appreciate self-service, and use it more often.

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Self Service Airlines Tips Customers 53

Myra Golden

MARCH 17, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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How To Banking Hotels Travel 58

Myra Golden

SEPTEMBER 1, 2016

The employee I spoke with made the two biggest mistakes customer service employees can make in the beginning of a call with a patient – or “would-be” patient. In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in.

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Training Customer Service Training Video How To 45

Myra Golden

OCTOBER 11, 2016

Last Friday during a full day workshop in Austin, I got 8,000 steps just during the training. The chat was personalized, he remained engaged, Jomar effectively made an emotional connection with me and the chat was short and sweet. My Fitbit chat experience got me thinking about something I do all of the time. No kidding!

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Connections Customer Experience Examples Strategy 45

Myra Golden

OCTOBER 11, 2016

Last Friday during a full day workshop in Austin, I got 8,000 steps just during the training. The chat was personalized, he remained engaged, Jomar effectively made an emotional connection with me and the chat was short and sweet. My Fitbit chat experience got me thinking about something I do all of the time. No kidding!

Customer Experience 40

Customer Experience Connections Examples Strategy 40

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

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Customer Experience Consulting Multi-Channel Leadership 132

Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

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Exercises Customer Service Training Groups Training 58

Myra Golden

MARCH 18, 2020

–Anna Hoang, Customer Support Specialist I, Vertafore Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you We’ve taken Myra’s onsite De-escalation Workshop and shrunk it down to a 30-minute high-impact interactive online class!

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e-support Course Social Media Call Center 52

Stella Connect

JUNE 5, 2017

Suzanne will explain how to use social media and online ratings and reviews, along with traditional methods of connecting with customers, to better understand your brand. An Outside in Customer Experience Strategy for a Brave New World (Closing Keynote). VP Customer Experience Design, AARP. Celika Caldwell.

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Call Center Contact Center Conference CRM 40

Michel Falcon Experience

APRIL 11, 2019

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. 2,000 engagements, $1,500 engagements, small retainers. I spent two and a half, three years advising, speaking, hosting workshops, while I was still in Vancouver.

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