ChurnZero

OCTOBER 25, 2019

It is time to boldly revamp your onboarding process to instead focus where your customers struggle the most – developing the capacity to drive internal success on their own. No worries if you missed the webinar (or would just simply like to view it again) you can view it on-demand here. Upcoming Webinar.

Customer Success 49

Customer Success System Customers Software 49

BirdEye

MARCH 24, 2023

For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn. Advertising Advertising can increase brand visibility and grow your customer base. A successful strategy requires proper metrics.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Driving the customer’s business transformation and operational excellence.

Customer Success 10

Customer Success Roadmap ROI Customers 10

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention. Unfortunately, webinars are also too often used as marketing tools.

Training 52

Training Course Consulting Software 52

SmartKarrot

MAY 19, 2021

In the SaaS industry it is known that customers have high expectations. There is increased focus by companies on protecting their customer base and improving outcomes for them. B2B customers prefer a personalized experience and nearly 65 percent of them will leave if you don’t deliver as per their expectations.

Customer Success 10

Customer Success How To Effort Score B2B 10

Gainsight

FEBRUARY 1, 2023

It’s the one thing that can make or break a customer’s experience with your company. But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. Besides that, you can’t unilaterally solve adoption issues for your customers.

Multi-Channel 52

Multi-Channel Customer Success ROI Customer Retention 52

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

inmoment

JUNE 8, 2020

As businesses slowly reopen and some semblance of “normalcy” creeps back into customers’ lives, organizations are faced with an opportunity to define and find success in a post-COVID world. That’s why it’s important for brands to sit down and define specific, concrete goals that they want to achieve through the power of customer experience.

Government 52

Government Net Promoter Score Effort Score Financial 52

BirdEye

DECEMBER 8, 2023

By regularly sharing content and promotions and interacting with your audience, you stay top-of-mind when customers need carpet cleaning services. This can increase brand recognition, customer retention, and business growth. This precision enhances the effectiveness of your marketing for carpet cleaners, driving the ROI.

Tips 57

Tips Strategy Marketing Social Media 57

SmartKarrot

OCTOBER 13, 2022

Most people believe the process is over once they’ve acquired a customer. Nowadays, businesses are experiencing hyper-growth by selling to their current customer base as acquiring new customers becomes more challenging and expensive. Maintaining or increasing retention is a CSM’s top priority.

Customer Success 10

Customer Success Management B2B Sales 10

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Analytics 37

Analytics Customer Experience B2C B2B 37

Thematic

NOVEMBER 13, 2018

In addition, with a well-implemented VOC program, you can better retain your customers – think higher customer loyalty scores, less churn, and a higher customer lifetime value, thanks to repeat purchases. This section is courtesy of our webinar with Lynn Hunsaker. VOC is also a good complement to other insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101