Culture eBook Interaction Magazine 
Bill Quiseng
AUGUST 10, 2015
So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.
ClientSuccess
NOVEMBER 15, 2022
We love the advice that Entrepreneur magazine gives on customer feedback. Create a Culture of Customer Success. When creating a culture of customer success, it’s important that every department and every role feel a part of it. Your product team should also have a seat at the table when interacting with customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
APRIL 15, 2021
Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook. About the Author.
Bizagi
FEBRUARY 21, 2019
“The stage is set for FS automation and AI to move from what was, only a few years ago, relatively vague concepts to bona fide, strategic business imperatives.” – Financier Worldwide Magazine. They wanted to achieve a 360-degree view of all customer interactions with tight integration with their legacy technology. .
CSM Magazine
MARCH 27, 2023
Copilot could provide advanced AI-powered assistance that can improve response times, enhance the accuracy of responses, and personalise customer interactions. In the meantime, take a look at our new Generative AI ebook entitled ‘ Generative AI: A False Dawn in Customer Service, or the New Hope?’
Stella Connect
JUNE 28, 2018
It’s the call center culture (which doesn’t happen by accident). In a high-attrition culture, agents feel like cogs in the machine—disposable and easily replaceable. A cohesive team is stronger and happier than a room full of agents who don’t interact with and learn from each other. Fortune magazine, 2/15/18.
Stella Connect
JUNE 28, 2018
It’s the call center culture (which doesn’t happen by accident). In a high-attrition culture, agents feel like cogs in the machine—disposable and easily replaceable. A cohesive team is stronger and happier than a room full of agents who don’t interact with and learn from each other. Fortune magazine, 2/15/18.
Expert insights. Personalized for you.
60 
Let's personalize your content