Culture eBook Magazine Management 
Bill Quiseng
AUGUST 10, 2015
So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.
CSM Magazine
MARCH 10, 2020
C-suite members often fail to consider an organization’s culture, and how this would impact their ability to embrace a tools UX and service. How did management get their team’s buy in? That is why they must be trained, and management must constantly put attention on it. The Service Culture. Transparency.
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ClientSuccess
NOVEMBER 15, 2022
Customer success managers have their work cut out for them when it comes to retaining and growing customers. We love the advice that Entrepreneur magazine gives on customer feedback. As customer success managers, it’s important to listen to your clients to meet their needs better constantly. Listen to Customer Feedback.
Bizagi
FEBRUARY 21, 2019
“The stage is set for FS automation and AI to move from what was, only a few years ago, relatively vague concepts to bona fide, strategic business imperatives.” – Financier Worldwide Magazine. We all know that financial institutions are burdened with manual work, especially for managing data and moving it between systems.
ShepHyken
MAY 15, 2017
(D CEO) Half a century after its incorporation papers were filed, the Dallas-based carrier is working harder than ever to reinforce its unique corporate culture. And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. You can’t wait to get to work.
CSM Magazine
APRIL 15, 2021
While many firms saw their turnover fall by 42% and employment levels drop by 30%, others managed to grow despite COVID-19. Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. About the Author.
CSM Magazine
JANUARY 25, 2022
Unless service managers know what their customers want and how they can help them out, they will, by default, provide insufficient customer service. With mobile devices, they can stay connected with family and friends, read eBooks, and watch movies. Good customer service means much more. Quality Control. Personal Care Services.
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