How to Create a Winning CSAT Improvement Plan for Your Team
Comm100
MAY 27, 2024
Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of your brand but also influence retention, loyalty, and advocacy. For example, if your baseline CSAT score is 75%, aim to increase it to 85% over the next six months.
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