ViiBE Blog

AUGUST 2, 2021

What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. ViiBE Blog. Natalia Barszcz.

CRM 52

CRM Call Center e-support Social Media 52

SurveySensum

MAY 31, 2024

Boosting customer retention : When you proactively identify points, address concerns, and solve issues, it makes customers happier and encourages them to stick to your brand. Well, that’s proof enough of how AI chatbots are indeed improving customer experience by eliminating common roadblocks.

Omni-Channel 52

Omni-Channel Self Service Customer Experience Chatbots 52

SurveySparrow

FEBRUARY 18, 2024

You can block multiple responses, customize landing pages, and prompt agents for follow-ups, enhancing engagement and response rates. Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard. That’s not it. 5 Capterra 4.4/5 5 Capterra 4.4/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Engagement 72

Engagement Marketing Multi-Channel CRM 72

Optimove

APRIL 6, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Data 69

Data Marketing CRM Customer Centricity 69

Optimove

NOVEMBER 25, 2018

Optimove is used by 300+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

CRM 76

CRM Customer Centricity Customer Retention Culture 76

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions.

B2B 52

B2B Tools Feedback Comparison 52

Alliance by IFS

JANUARY 23, 2019

Sometimes, it’s more difficult to attract new customers than it is to keep your current ones happy. If you don’t have a proper CRM tool in place, keeping them happy could be a huge challenge. In addition to retaining customers, you need to be focused on up-sell and cross-sell opportunities. Customer Retention Rate.

ROI 85

ROI Software Video Call Center 85

CustomerSuccessBox

MAY 11, 2021

A SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. And as per the Harvard Business School report. a mere 5% increase in customer retention could increase profits by 25-95%. . Book a demo today.

Gamification 52

Gamification Touchpoint CRM Customer Success 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. No more manual coding!

Feedback 52

Feedback Tools Management Knowledge Base 52

Kustomer

MAY 19, 2022

Consider these numbers that speak to the value of quality customer service: 77% of customers are likely to recommend a brand to a friend after a good customer service experience. 93% are likely to bring repeat business to a company that delivered excellent customer service. Customer retention rate.

Customer Service 98

Customer Service Abandon Rate Effort Score Net Promoter Score 98

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. Next, your research continues with customer data taken from Customer Relationship Management (CRM) software. CRM software follows along each step of the customer journey from pre-sales to after. Request a free demo.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

AUGUST 25, 2021

How can you measure customer satisfaction? CRM , Customer experience. Have a strong customer service strategy and different features in place, such as an active contact center, an email help desk, AR and video assistance , as well as 24/7 social media support and a live chat. Request a free demo. ViiBE Blog.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

SurveySensum

AUGUST 3, 2023

Opt for robust analytics and reporting features. Seek reliable customer support and training resources. Read customer reviews and testimonials for insights. Utilize free trials or demos to assess suitability. G2 Review Score Customer reviews and G2 review scores helped gauge overall satisfaction and reliability.

B2B 52

B2B Software Feedback NPS 52

SurveySparrow

JANUARY 22, 2020

Yes, the customer success software does have some drawbacks to name; like its limitation in providing reliable integrations and the complications in the initial set up but the friendly UI, customisable dashboards, insightful reports and the myriad of features really make up for its downside. Free Demo available. ClientSuccess.

Software 72

Software Customer Success Analytics CRM 72

Alliance by IFS

MARCH 27, 2019

Since acquiring new customers is 5-25% more expensive than keeping your existing ones, client retention is vital to your business’ health. If you don’t have a proper CRM tool in place, keeping existing customers happy is a huge challenge. Increase customer retention rate by up to 15%! Annual Service Costs.

ROI 81

ROI Software Management Call Center 81

SurveySensum

JULY 25, 2019

Understand customer expectations. One thing your business cannot afford to skip is to understand the growing expectations of customers from your business or brand. As per a recent report revealed by Salesforce, “51% of customers say most companies fall short of their expectations for great experiences”. Request a Demo.

Feedback 74

Feedback Tips Net Promoter Score CEM 74

Optimove

JUNE 30, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Head of CRM, Stitch Fix. Director of Digital Marketing & CRM, Paul Stuart.

How To 40

How To CRM Customer Centricity Customer Retention 40

SurveySensum

NOVEMBER 10, 2023

It’s a time-consuming process, and often you miss important messages or suggestions from your customers. For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer.

User Experience 52

User Experience Tools Feedback Analysis 52

Optimove

MAY 27, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Head of CRM, Stitch Fix. Director of Digital Marketing & CRM, Paul Stuart.

How To 40

How To CRM Customer Centricity Customer Retention 40

Optimove

MAY 26, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Head of CRM, Stitch Fix. Director of Digital Marketing & CRM, Paul Stuart.

How To 40

How To CRM Customer Centricity Customer Retention 40

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MARCH 27, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Data 40

Data Marketing CRM Customer Centricity 40

SurveySensum

FEBRUARY 24, 2023

Additionally, 47% of customers consider changing their automotive brand after a company fails to deliver a relevant customer experience. These statistics highlight the crucial role that customer experience plays in customer retention and acquisition in the automotive industry.

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

Optimove

MAY 4, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

SurveySensum

JULY 11, 2023

Whether your customers are interacting with you online, in-store, or over the phone, they want a consistent experience. A PWC retailing report found that the number of companies investing in the omnichannel customer experience has jumped from 20% to more than 80% to deliver the same customer experience at all touchpoints.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySensum

JUNE 19, 2023

Understand Your Customer’s Needs and Expectations Personalize Customer Experience Streamline and Optimize Customer Service Processes Foster a Customer-Centric Company Culture Continuously Monitor and Improve Customer Satisfaction The Five P’s Wrapping Up! Invest in a good CRM system.

Customer Satisfaction 52

Customer Satisfaction Tips Customer Centricity Net Promoter Score 52

Kustomer

JUNE 27, 2022

What Is Customer Service Software? Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. With these advancements arrived the need to merge and unify said systems.

Software 98

Software Tools Customer Service Self Service 98

Optimove

SEPTEMBER 11, 2018

Boost Customer Engagement. Optimove’s Relationship Marketing Hub leverages AI to foster emotionally intelligent relationships that maximize the value of every customer. REQUEST DEMO Watch Video. The #1 CRM Automation Solution. Optimove is used by 300+ customer-centric brands. CRM Marketing Manager, Adore Me.

Multi-Channel 40

Multi-Channel CRM Customer Centricity Customer Retention 40

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. This becomes a drawback as it hinders customer’s exploration of the platform before purchasing it. Here’s a customer review talking about this limitation.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

JUNE 29, 2023

Personalizing Customer Interactions It is a crucial strategy for marketers to drive business success and achieve significant results. McKinsey’s Next in Personalization 2021 Report states, ‘Personalization drives performance and better customer outcomes. So, How Can You Create Personalized Customer Interactions?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Alliance by IFS

JANUARY 23, 2019

Sometimes, it’s more difficult to attract new customers than it is to keep your current ones happy. If you don’t have a proper CRM tool in place, keeping them happy could be a huge challenge. In addition to retaining customers, you need to be focused on up-sell and cross-sell opportunities. Customer Retention Rate.

ROI 50

ROI Software Video Call Center 50