Myra Golden

DECEMBER 17, 2018

You know the feeling – you probably get nervous, or you have to transfer a call to your supervisor because the customer won’t accept your word as final. Here are Three Simple (But Important) Things To Remember About Giving Bad News To Customers. More than anything else, customers want help. Don’t belabor the point.

Course 85

Course Policies How To Customers 85

Myra Golden

JANUARY 15, 2019

For two years I’ve partnered with LinkedIn Learning to create courses to help employees be more assured and skilled in their ability to handle demanding customers. Here are some fun behind the scenes photos from last week’s visit to film two new training courses. Oh, I love the water and the sun.

Call Center 45

Call Center Contact Center Course Training 45

Myra Golden

DECEMBER 9, 2019

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Customer Experience 52

Customer Experience Call Center Video Training 52

Myra Golden

MARCH 19, 2017

I was sitting in my office listening to recorded calls from one of my clients, as I often do ahead of a customer experience workshop. On one call a customer said, “Hi Paul! Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Airlines 86

Airlines Customer Service Training Customers Training 86

Myra Golden

NOVEMBER 14, 2017

In my all-new Telephone Skills e-learning course , I teach your employees how to put customers at ease and build rapport over the phone by acknowledging their customer’s concern, just like the lady at American did for me. By recognizing my concern, she made me feel like she understood me. This eLearning is super easy!

How To 51

How To Airlines Training Course 51

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I thought that was a brilliant idea!

Call Center 76

Call Center Training Video How To 76

Myra Golden

FEBRUARY 12, 2018

If a customer senses you are defensive, rude, or unhelpful, it is natural for them to push back. In a live De-escalation workshop recently, I had my audience divide up into pairs. Make sure you don’t intentionally push a customer, because if you do, they’ll push back, and this makes things much harder for both of you.

Video 55

Video Course Customers Customer Service 55

Myra Golden

JULY 25, 2017

For more help with how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully customized, engaging, fun customer service training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Customer Service Training 56

Customer Service Training Communication Training Video 56

Myra Golden

JULY 16, 2019

After I deliver a customized, engaging customer service workshop, I help my clients reinforce the main ideas. We’re not preparing six-course culinary brilliance. We’re just trying to measure the customer experience. Yes, I’m serious. Needlessly Long Quality Form.

Contact Center 51

Contact Center Meeting Feedback Interaction 51

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I thought that was a brilliant idea!

Call Center 40

Call Center Training Video How To 40

Myra Golden

AUGUST 15, 2017

Of course, my teenagers still would have destroyed the pizza without paper goods. Improve your customer experience in a big way by anticipating needs customers don’t express. Think, if I was the customer, what would I want/need in this situation? Here’s an exercise I do in all of my customer service workshops.

Hotels 45

Hotels Company Exercises Travel 45

Myra Golden

MARCH 17, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

How To 58

How To Banking Hotels Travel 58

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Myra Golden

MARCH 18, 2020

I’ve neatly packaged my 3R De-escalation Method in a short 30-minute online course. 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions.

e-support 52

e-support Course Social Media Call Center 52

Myra Golden

MAY 1, 2018

I’ll spend this afternoon, and much of this week developing a fully customized training class for this company. In two months, I’ll fly out to Montreal to facilitate the workshop. When I sit down to create a custom course for my clients, the first question I ask is, “What’s your biggest problem with customer interactions?”

Interaction 49

Interaction Training Conference Video 49

Michel Falcon Experience

APRIL 11, 2019

I spent two and a half, three years advising, speaking, hosting workshops, while I was still in Vancouver. ” Of course not. A lot of what you read out there is around customer experience design. Really focus on customer experiences. I might need a phone number that’s not my cell phone.”

Culture 60

Culture Leadership Hospitality Meeting 60