InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center? Why are Healthcare Contact Centers Important?
InMoment XI
FEBRUARY 8, 2024
As you look to improve your business, consider contact center optimization. What is Contact Center Optimization? Contact center optimization refers to the process of improving the efficiency, effectiveness, and overall performance of a contact center.
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Omnicus
MAY 25, 2021
Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting times become the norm. It doesn’t always feel like my call is important Most of us have heard the phrase “your call is important to us” many times. Don’t be the norm.
Horizon CX
APRIL 3, 2023
“A significant amount of time, attention, and money is invested in training a call center workforce to handle calls appropriately and provide outstanding customer service. What the customer hears while waiting can have a meaningful impact on their perception of the overall call experience. Don’t repeat messages on a loop.
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It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting. Forecasting is no easy task.
Playvox
JULY 14, 2023
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of economic times, it’s a smart business practice. Here’s the blueprint for achieving greater agent productivity in your call center.
BlueOcean
SEPTEMBER 30, 2019
Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. At its most basic level, growing your in-house contact center means you’ll need more space. Infrastructure.
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