contact-center-ai 
InMoment XI
JANUARY 16, 2024
Artificial Intelligence (AI) is being used by more and more businesses every day. Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. What is Contact Center AI? How Does Contact Center AI Work?
MiaRec
JANUARY 8, 2024
In 2023, contact center leaders caught the Artificial Intelligence (AI) bug, realizing the many benefits that Conversational and Generative AI can bring. However, we are still far away from a future of fully AI-run contact centers.
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MiaRec
APRIL 8, 2024
Ever since COVID, contact centers have increasingly invested in Artificial Intelligence (AI). In fact, according to a recent MarketsandMarkets report, the global contact center AI market is expected to grow at a CAGR of 21.3% billion (May 2022) to $4 billion by 2027.
NICE inContact
JUNE 30, 2021
To learn about all 10 reasons for using AI in the contact center, be sure to check out the replay of the 10 Ways AI Can Improve the Contact Center Experience webinar, which is available now OnDemand. In that webinar, Laura Bassett and I talk about 10 outcomes of using AI in the contact center.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
Helpware
JANUARY 30, 2024
What are customers seeking when they contact a CSR? Therefore, the requirements set to contact center agents are crystal clear - a high level of the language they are working with and a good accent, and the accent of an agent is central to this equation because their speech must be easily understandable to customers around the globe.
Uniphore
NOVEMBER 9, 2021
Contact centers can adapt to a post-pandemic world and be future-ready with conversational AI and automation. Over a year after the onset of the pandemic, contact centers are looking to transform and enrich their operations with conversational AI and Automation technologies.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Don't miss this exclusive event!
Speaker: Tom Lewis, CEO of SmartAction
In this fast changing world, conversational AI is swiftly advancing and becoming more capable of handling complex calls. However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service? Tune in to discover: Where to start.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D How AI is empowering agents rather than replacing them. Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers.
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The biggest challenge facing Contact Centers is understanding what customers expect. Artificial Intelligence (AI) has now become the most efficient and effective way to ensure that your organization can meet these expectations. But then the questions become: What kind of AI? What approach is best to implement and use it?
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. By the end of this webinar, you will know: If your organization is ready to implement AI. But is this the best place to burn our operational calories?
Speaker: Gary Davis, SmartAction CEO
What’s surprising to many is that, firstly, getting alignment from internal stakeholders may be the biggest challenge in the conversational AI journey, and, secondly, most of the work to improve virtual agent performance actually happens after going live.
Speaker: Brian Morin & Helena Chen from SmartAction
Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. By starting every conversation with AI. What calls are best handled by a collaboration between AI and live agents.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training. You’ll learn: The impact of repetitive, monotonous work on mental health.
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