Omni-Channel Experience: What it is and How to Implement It (With Examples)
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JUNE 11, 2020
You don’t need to go bankrupt to give your customers an excellent experience. All you need is an Omni-channel experience. Companies that have the strongest omnichannel customer engagement strategies have an average customer retention rate of 89% , compared to just 33% for companies with weak omnichannel strategies.
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