Experience Matters

APRIL 7, 2015

1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

CXApp

DECEMBER 5, 2017

Voice assistant devices like Amazon Echo (Alexa), Siri, Google Assistant (Google Home), and Microsoft’s Cortana are revolutionizing both customer engagements and product interactions. The incorporation of modern voice technologies in customer experience will effectively modernize, some might even say future proof, the industry.

Customer Experience 40

Customer Experience Multi-Channel Wireless Chatbots 40

Storyminers

MAY 16, 2016

our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Additionally it is useful to track mobile user engagement to gain insights using traffic analysis tools, like Google Analytics.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

Avaya

AUGUST 21, 2017

The sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. Sports fans are focused and engaged, with instant mobile access to info and entertainment. And it all competes with the in-stadium experience.

Sports 50

Sports How To Chatbots Entertainment 50

Guavus

FEBRUARY 11, 2019

Not even Google can rival the wealth of consumer data that communication service providers (CSPs) have at their fingertips. If telecom providers are to enrich their customer engagement and value in ways that increase their profit margins, they need to capitalize on the privileged position they enjoy in the digital food chain.

Customer Experience 51

Customer Experience Marketing Video Analytics 51

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

MAY 20, 2020

In times of such crisis, where consumers are still adapting to new lifestyles, marketers must proactively reach out to them and respond to the needs. How will COVID-19 affect Customer Experience? You can talk or text Zappos customer support. This is an example of how brands are using Omni-channels to listen to their customers.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Data collected from the programs can offer competitive opportunities.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

Currency Alliance

MARCH 28, 2023

It also implies that the customer can do this quite easily and freely, across a large proportion of a brand’s inventory, in its primary commerce channels. Most recently, we have seen AMEX points becoming available in Australia as a method of payment on Myer’s online sales channel – so this trend is starting to expand worldwide.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

SmartKarrot

AUGUST 13, 2020

In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. When you genuinely connect with your clients, you can create multi-dimensional brand loyalty. There are loads of reasons why consumer trust is important.

Multi-Channel 10

Multi-Channel Customer Retention Loyalty Entertainment 10

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Yet even in those countries, constraints remain that limit a customer’s benefit. Musica (entertainment). T he best grocery programs worldwide. Net Florist.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Bold360

DECEMBER 1, 2016

Mark Harrington is Vice President of Marketing for Clutch , a leading Consumer Management platform, delivering innovative marketing solutions to over 60 million customers of premier brands like Crabtree & Evelyn, Godiva, Meineke, and Rawlings. And it is best to do that from the get go, rather than as an afterthought. ClutchSuccess.

Software 40

Software Customer Experience Company CRM 40