ShepHyken

MARCH 1, 2021

Be sure to pay attention to number five, which is to make it easy for the customer to move easily and seamlessly from a digital/self-service channel to a human-to-human channel when they want/need to. How IoT Devices Can Enhance the Connected Customer Experience by Linda Rosencrance. Follow on Twitter: @Hyken.

Customer Journeys 80

Customer Journeys Customer Service e-support Self Service 80

Vonage

OCTOBER 22, 2015

The one thing which hasn’t changed is that it’s the experience you offer customers that really differentiates you from the competition. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0

Technology 120

Technology Customer Service Gamification Wireless 120

ShepHyken

NOVEMBER 21, 2016

(Buffer) Imagine being able to predict the next big thing on social media, knowing what social media will look like in 2017 and beyond and how will brands use social platforms to connect with their audience. I’m surprised at how many companies have not yet embraced social media for marketing and customer care. It’s worth it.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

ShepHyken

JULY 25, 2016

My Comment: One way to improve the customer experience is to personalize it. And, if you can add an emotional connection, even better. If you like this story, you might like the author’s eBook which includes short stories that focus on customer experience. This is a heartwarming story of a personalized gift.

Omni-Channel 48

Omni-Channel Customer Service B2C eBook 48

Up Your Service

FEBRUARY 5, 2020

What if we took your passion for developing and Certifying Coaches all over the world and connected it with our expertise in certifying Uplifting Service leaders ? What if we took your love of presentation and interaction and questions and answers and we connected it with my passion for sharing best practice and next practice.

Leadership 52

Leadership eBook Culture Connections 52

Comm100

NOVEMBER 3, 2017

Service First. Without proper customer service training, you might as well not even put your social media personnel online. Try out some customer service training ideas and activities to make sure your team knows how to keep your customers happy. It involves making a customer feel valued.

Social Media 117

Social Media Course Training Marketing 117

ShepHyken

SEPTEMBER 27, 2021

Frank Baum, wrote a children’s novel and not a customer-relations manual. However, there are some valuable aspects of the story that can come quite handy when it comes to connecting with customers. Download and read this eBook. Go to The Customer Focus to learn more about our customer service training programs.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Give customers one-on-one attention. Proactively reach out to loyal customers. Try creating materials like: Seminars/Webinars.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

AUGUST 20, 2018

By providing an app or website, you are giving customers more options, more ways to connect, get information or even make purchases. Go to www.BeConvenient.com to purchase today, and you will have immediate access to the eBook for free. Customers will pay more for convenience. In the end, it’s really quite simple.

Self Service 81

Self Service Industry Banking Video 81

Stella Connect

JANUARY 25, 2018

As companies increase their investment in self-service offerings and further empower customers to solve their own problems, customer service contacts will become increasingly complex. We describe how the process works in our recent eBook, “ Doing Contact Center QA the Right Way.”).

Self Service 40

Self Service Trends Customer Service Contact Center 40

Comm100

OCTOBER 23, 2017

(Note that although these tips were written with customer service agents in mind, you can tweak them to bring Halloween fun to any department or office! Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. A Tangled Spider Web. When: Before Halloween. Blair Witch Short Film.

Customer Service 30

Customer Service Customer Service Training Training Groups 30

Comm100

NOVEMBER 8, 2017

An intuitive agent will be able to achieve a better resolution of a customer’s issues, and an overall better experience for the customer. Are they correctly intuiting what your customers are feeling? Or are they missing opportunities for connection and satisfaction? Good training activities will be the next step.

Customer Service 107

Customer Service Tips Average Handle Time Communication 107

Comm100

OCTOBER 11, 2017

Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. All the customer wants is to connect with a company.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Comm100

MAY 1, 2018

While Millennials watched the rise of the internet, most members of Generation Z have been connected their whole lives, making them even more technologically savvy than their predecessors. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams.

Management 105

Management How To Groups Financial 105