Chattermill

SEPTEMBER 4, 2018

Through word-of-mouth marketing tracked by NPS. NPS can help identify your brand’s advocates, drive your product roadmap, alert you to customers in danger of churning, and which customers you should approach for stories. They use NPS as the most important metric. The Slack Growth Hack: Making Word of Mouth Work.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

delighted

JANUARY 22, 2020

This is standard practice for anyone running a successful NPS program, but we often see companies overlook the massive upside of leveraging promoters to their advantage. They will give your business an NPS score of 9 or 10 which means they are ‘very’ to ‘extremely’ likely to refer your brand to friends and family.

Case Study 40

Case Study Social Media NPS Study 40

delighted

MAY 24, 2017

This is standard practice for anyone running a successful NPS program. They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. They can take the shape of a simple video conference, a visit to your office, or even a nice dinner in a nearby city.

Case Study 74

Case Study B2B Study Ecommerce 74

ChurnZero

DECEMBER 20, 2019

NPS follows a similar format by placing Promoters on the positive end of the spectrum, Detractors on the opposing, negative end, and Passives in the murky middle. . CSM execution will be more focused on high value outcomes that produce real ROIs in the management of their customer roadmaps. Jackie Golden , CE O, LandNExpand .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. It’s something done by previous generations. So add a pinch of salt maybe.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

Kayako

FEBRUARY 13, 2019

There is always an opportunity to improve and likely a mix of both big and small rocks that could be moved today to increase the NPS of your partners, customers and employees. I was at a conference recently and a Chief Customer Officer commented that the entire 10-foot wall of his office mapped out the customer journey in extreme detail.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. And that’s it maybe NPS that’s, I think that’s too light. Irit Ezips is the Chief Customer Officer and CEO at CSM Practice.

Management 52

Management How To Effort Score Customer Success 52

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

Lithium

AUGUST 2, 2022

When your organization is experiencing soaring attrition rates, everything will be affected from NPS scores, employee performance, and your bottom line. Beyond the Roadmap: TikTok & Talkwalker Deep Dive. They handle everything from missing order forms to repeating the same common questions repeatedly for unhappy customers.

Roadmap 52

Roadmap Trends Conference Groups 52

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. As for what types of surveys you can use, here are your options: NPS (Net Promoter Score). NPS Survey Template. NPS Survey Template.

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

delighted

APRIL 5, 2019

Here are some of the most popular customer survey types : Net Promoter Score (NPS) is a popular survey type that measures customer loyalty. The feedback collected from NPS surveys is great for informing business strategy and identifying what needs to be improved at a high level. Step 1: Identifying detractors.

Feedback 44

Feedback Customer Experience How To Effort Score 44

SurveySensum

JULY 14, 2020

She has been featured as a speaker at conferences and Customer Success publications and has been consistently voted top Customer Success Influencer for the past 7 years. Debbie Akwara – CX-Preneur, CX Author, CX Conference Speaker. She also frequently shares her ideas in conferences, blog posts, and podcasts.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Amity

OCTOBER 31, 2016

We’ve actually known Jay for a long time (he’s an investor) and we were fortunate enough to have him speak at our conference, The Uberflip Experience , back in August. We recently sat down to plan our 2-year roadmap from a product perspective and Customer Success had one of the most important seats at the table.

Customer Success 0

Customer Success Customers Metrics Sales 0