Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action.

Conference 66

Conference Industry Metrics Effort Score 66

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? What is Customer Centricity? Why Is Customer Centricity Important to Your Business?

Customer Centricity 52

Customer Centricity Strategy How To Sales 52

ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. One of the main themes of the 2-day virtual event was customer centricity. Your customers remain your greatest asset and it’s more important than ever to be close to them.

Customer Success 92

Customer Success Customer Retention Customer Centricity Tips 92

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Since you might not have gotten the chance to carve out two full days from your schedule to listen in on the sessions, here’s our recap of the top ten Customer Success takeaways from the event. . .

Net Promoter Score 90

Net Promoter Score Customer Success Conference NPS 90

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 73

Customer Success How To Net Promoter Score Financial 73

Totango

NOVEMBER 22, 2017

So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Customer Success 85

Customer Success Conference Customer Centricity Customer Engagement 85

CustomerSuccessBox

APRIL 6, 2022

Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success.

Customer Success 52

Customer Success How To Conference Customers 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Lincoln Murphy. Aaron Thompson. Alex Farmer.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Help Scout

JUNE 5, 2019

It’s likely not a surprise to you that putting your customer first is good for business. But building a customer-centric marketing strategy for your business can be difficult. The good news is that putting in the work to deliver customer-centric marketing pays off. What is customer-centric marketing?

Customer Centricity 40

Customer Centricity Strategy Marketing Leadership 40

ChurnZero

MAY 12, 2020

So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. . Host: Jeff Breunsback and Jay Nathan from Customer Imperative.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

CSM Magazine

OCTOBER 18, 2022

Orstad joins the Calabrio leadership team with more than 25 years of experience building and supporting organisations with cultures focused on balancing customer success with profitable growth. I am beyond excited to be joining a company with such a passion for customer success. About Calabrio.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

Totango

NOVEMBER 22, 2017

So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Customer Success 48

Customer Success Conference Customer Centricity Customer Engagement 48

Totango

SEPTEMBER 6, 2017

They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K free or trial customers at any given time. Sam’s philosophy: “In a perfect world, our products hit the customer needs so well that humans don’t need to be involved at all.”

Customer Success 83

Customer Success Self Service Conference B2B 83

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. Creating Customer Centricity Within the Organization.

Customer Success 48

Customer Success Interaction Chief Customer Officer Customer Experience 48

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Chae Stewart, Digital Customer Success Manager. Meaningful Audience Engagement.

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

Totango

DECEMBER 21, 2017

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud. Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success for two days. I was really impressed!

Customer Success 48

Customer Success Conference Customer Centricity Consulting 48

Gainsight

JUNE 25, 2024

CxO EMEA left us buzzing with insights and innovative ideas from some of Europe’s top Customer Success (CS) leaders. days, 60 Customer Success executives from the region delved into the future of CS, exploring the transformative power of AI, the nuances of community building, and the alignment of CS with revenue goals.

Conference 40

Conference Fashion Innovation Customer Success 40

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Rather, the CS team is equally important to the success of a company.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

AUGUST 30, 2019

Top 10 Customer Success Takeaways from SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. How to Build Effective Customer Success Plans Wednesday, September 11, 2019 2:00 – 3:00 PM EDT. Customer Success Around the Web.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Proactively manage customer health and engagement to mitigate business risk.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

Gainsight

AUGUST 19, 2022

From the opening keynote to the closing dance party, every minute of the conference was filled with engaging conversations, inspiring ideas, and more than a few incredible pairs of shoes. . One quote really set the tone for the entire conference. Customer-centric companies are durable companies.

Self Service 52

Self Service Conference Customer Success Customer Centricity 52

SmartKarrot

FEBRUARY 8, 2022

Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Follow-up on support ticket escalations. Apply here: [link].

Customer Success 19

Customer Success Roadmap Conference Measurement 19

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Customer Bliss

APRIL 25, 2019

Delivering value is ultimately the key point of B2B customer success and delight. 2 Tactics to Further Customer Success. Jon says, “in pre-sales, your sales team knows why the customer is buying the product because they’re the ones who convinced the customer to do so.”

Chief Customer Officer 170

Chief Customer Officer Customer Success B2B Consulting 170

Gainsight

SEPTEMBER 12, 2024

Not only does it bring the brightest minds and best community in all of customer success (CS), Pulse is also the best place to get a look at Nick Mehta’s impressive shoe collection. Foundations of Customer Success Customer Success has become pivotal in driving growth, loyalty, and long-term customer value.

Self Service 52

Self Service Chief Customer Officer Leadership Customer Success 52

Gainsight

SEPTEMBER 12, 2024

Not only does it bring the brightest minds and best community in all of customer success (CS), Pulse is also the best place to get a look at Nick Mehta’s impressive shoe collection. Foundations of Customer Success Customer Success has become pivotal in driving growth, loyalty, and long-term customer value.

Self Service 52

Self Service Chief Customer Officer Leadership Customer Success 52

CSM Magazine

OCTOBER 18, 2022

Orstad joins the Calabrio leadership team with more than 25 years of experience building and supporting organisations with cultures focused on balancing customer success with profitable growth. I am beyond excited to be joining a company with such a passion for customer success. About Calabrio.

Customer Service 52

Customer Service e-support Contact Center Conference 52

Gainsight

MARCH 10, 2022

Adam returned to the fundamentals of customer success, from getting started in the profession, to forging a CS organization in your company, and evolving it to hyper-scale. Eduardo Amorim, global head of customer success at Sendcloud, believes it is. . Building Out and Up Your Customer Success Caree r.

Culture 59

Culture Chief Customer Officer Customer Success Competitive Advantage 59

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . He ended with a challenge and a promise to customer success leaders – The Results are In!

NPS 54

NPS Connections Customer Centricity Customer Success 54

Alida

AUGUST 30, 2016

The Customer Intelligence Summit is a place to learn about the latest trends in marketing, customer experience and innovation. There was always someone from Vision Critical introducing me to other customers, and that allowed me to make good connections.”. This helped me a lot last year. Conclusion. Save your spot today.

Tips 113

Tips Customer Centricity Fashion Case Study 113

Kustomer

NOVEMBER 12, 2021

On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW. A customer-first mindset means If the past 18 months have taught us anything, it’s that the CX landscape can be turned upside down overnight. Embracing an Omnichannel Strategy. A big one being your product marketing.”.

Omni-Channel 90

Omni-Channel Conference e-support Travel 90

ClientSuccess

MAY 18, 2021

For CSMs, hearing from customers daily about the platform, features, and value-based services can quickly become par for the course. This is why many SaaS organizations have a Customer Advisory Board to gather this feedback while saying thank you to your loyal customers. Webinar: Why You Need a Customer Advisory Board.

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eBook Conference Meeting Customer Centricity 65

Gainsight

AUGUST 18, 2022

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Pulse , Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals.

Effort Score 52

Effort Score e-support Leadership Customer Journeys 52

Customer Guru

AUGUST 8, 2018

Amanda is a highly experienced customer experience consultant, adviser, and writer. She has helped organizations of all sizes and sectors transform themselves into customer-centric ones. His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Talkdesk

APRIL 27, 2016

Talkdesk Senior Manager of Field Marketing, Leah Kahn, sat down with Nick to talk to him about everything… except customer experience and football. We thought we’d save the shoptalk for Opentalk and start by getting to know the man behind the leading Customer Success Management platform. Do you want to hear a joke?

Customer Success 40

Customer Success Conference Customer Centricity Customers 40

Gainsight

NOVEMBER 16, 2023

Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. As a result, their companies reap the rewards of stronger adoption and customer retention.

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

Gainsight

APRIL 8, 2021

Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. If you are new to Customer Success, first up, we have ‘ Simplifying Customer Success.’ Let’s dig into the sessions!

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Roadmap Customer Success Conference Sales 59