SurveySparrow

NOVEMBER 4, 2020

Fortunately, this is where the immense power of the employee survey can be put to use. No matter what the size of your organization, you can gather insights about your company from your employees, and course-correct if needed. Employee opinion surveys can make your workforce feel heard, and that is no small task.

Survey 59

Survey Employee Engagement Employee Experience Culture 59

Qualtrics

MAY 15, 2019

In the latest installment of our Employee Experience Visionaries series, we hear from Geoff Ho , PhD, Director of Organization Development Research at Rogers Communications about: How his team uses “experience” and “operational” data to tackle employee engagement, performance, & turnover. Over to Geoff!

Innovation 39

Innovation Communication Employee Experience Competitive Advantage 39

Thematic

OCTOBER 13, 2019

connect) Access a vast support network and community. execute) Gather executives from organizations in one room to bring an awareness and brainstorm solutions on how to redesign the employee experience for women in tech. The connections made at Grace Hopper are invaluable! Jenny’s key advice?

Conference 87

Conference Competitive Advantage Meeting Software 87

ShepHyken

JULY 18, 2022

5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience) by Radi Hindawi and Jim Katzman. This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and accomplishes everything faster than ever.

Self Service 13

Self Service Customer Service B2B Competitive Advantage 13

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Playvox

MAY 2, 2023

The pandemic accelerated the shift to the cloud, but there’s still time to capture a competitive advantage by making the move for your contact center. Supporting remote work in your customer service center is key to a positive employee experience. The first step is, of course, communication with your team.

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

Lumoa

APRIL 24, 2018

The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author. Of course you don't.

System 338

System Effort Score NPS Net Promoter Score 338

Russel Lolacher

JANUARY 30, 2023

So I got to start the question I asked every single one of my guests, which is, what’s your best or worst employee experience? When a culture is in need of renovation, you see it in the employee experience, you see it in employee sentiment. Russel Lolacher I’m really, really good. Thanks for being here.

Culture 105

Culture Leadership Analysis Groups 105

SurveySparrow

NOVEMBER 30, 2020

Here’s a customer experience survey created using SurveySparow to help strengthen customer relationships, this improving customer experiences. Isn’t that a good enough reason to realize the importance of customer experience? The customer’s data which is collected (with their consent, of course!) Data security.

Trends 52

Trends Customer Journeys Customer Experience Chatbots 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing and sales to connect dots and solve the big problems.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Bold360

DECEMBER 1, 2016

CX focuses on the experience between the customer and the business. Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. Of course, the flip side of this is the insanely detailed, overly long checklist.

Software 40

Software Customer Experience Company CRM 40

Customer Bliss

APRIL 20, 2018

Through a connection of his wife’s, Edwin was hired by someone who was looking for their first CXO and was recruited into Miles and Stockbridge P.C. Client Experience Offers a Competitive Advantage. executives realized that in order to have a competitive advantage, you need to be client focused.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer Infographics Culture 148