Lumoa

FEBRUARY 28, 2023

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.

Feedback 208

Feedback Strategy Net Promoter Score Effort Score 208

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction.

NPS 208

NPS Net Promoter Score Industry How To 208

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Retently

NOVEMBER 27, 2023

Outsourcing has become increasingly popular these days, as more companies worldwide are exploring different destinations for outsourcing their business activities, and it’s no wonder why. Business owners now realize that there are many reasons that companies, both big and small, outsource various jobs, and Customer Success is no different.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 208

Analysis Survey Feedback How To 208

Experience Investigators by 360Connext

NOVEMBER 16, 2021

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered.

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. What’s NPS All About?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Retently

OCTOBER 26, 2023

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most. With this feedback, you can make changes and improvements to your product or service. But when does feedback start to lose its relevance? Over time, your business and its customers will likely change.

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

Retently

JULY 11, 2022

If your company is charging the clients on a monthly basis, signing up new customers and keeping them onboard has an incredible impact on your revenue, growth rate and profits. Luckily, you can accurately calculate and project monthly recurring revenue trends using your NPS data. Identify your upsells and downgrades.

NPS 158

NPS Net Promoter Score Company Tips 158

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. NPS Measures Customer Satisfaction, Not Public Opinion. What’s more, with 4.59

Social Media 158

Social Media NPS Net Promoter Score Marketing 158

GetFeedback

APRIL 8, 2019

The question of what is a good NPS score is popular among brands who value customer experience. A Net Promoter Score, or NPS, has become a necessary customer experience metric. In fact, an estimated 65% of companies track NPS scores , making it the most coveted customer experience metric measured by companies.

NPS 247

NPS Net Promoter Score Effort Score Metrics 247

GetFeedback

SEPTEMBER 20, 2019

NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has toward your brand. It captures, analyzes and reports on all customer feedback—expectations, likes, and dislikes—associated with your company. An introduction to NPS, CES, and CSAT .

NPS 278

NPS Metrics Effort Score Net Promoter Score 278

Retently

MARCH 14, 2023

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. By tapping into the voice of the customer , companies can gain a deeper understanding of customer needs and craft meaningful experiences that foster loyalty. So, let’s get started.

NPS 146

NPS Comparison Survey Net Promoter Score 146

Experience Investigators by 360Connext

FEBRUARY 6, 2024

CX teams use a variety of metrics to guide their efforts, drive improvements, and measure ROI. It’s easy to focus so much on gathering data or finding the perfect metric… we end up spending more time measuring than actually executing our ideas. And while metrics are great for measurement, it’s important to see these for what they are.

Metrics 270

Metrics Effort Score Net Promoter Score Data 270

delighted

FEBRUARY 26, 2024

Even if you’re just starting your customer experience (CX) management program, you’ve probably heard of Net Promoter Score (NPS): it’s one of the most popular customer experience metrics to measure customer loyalty and satisfaction. What is NPS? That’s all you need!

NPS 98

NPS Examples Tips Survey 98

AskNicely

OCTOBER 18, 2018

Opening the NPS Playbook: Cross-functional Customer Feedback Response Workflows. It’s the measure of your customer loyalty and a metric that customer-obsessed companies know will help them grow — if they can make the number go up. Action Your Feedback. Want to see the other advantages to a mature NPS program?

NPS 150

NPS Net Promoter Score Feedback Study 150

Retently

MAY 25, 2022

While many people think of Net Promoter Score® surveys as revolving around a simple 0 to 10 rating scale, the reality is that there are two sides to NPS® — the quantitative (the rating) and the qualitative side (the feedback). Your Customers Feel Nervous About Providing Honest Feedback. Sounds familiar?

NPS 145

NPS Net Promoter Score Feedback How To 145

Retently

MAY 26, 2023

Since NPS® gives you both a quantitative score and real, qualitative feedback , acting on the advice and information you receive from customers is a quick, simple and straightforward process. After you take on a new client and establish objectives, try sending out a Net Promoter Score survey using Retently NPS.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

Lumoa

JANUARY 7, 2021

At what point during the customer journey should you measure how the customer is feeling? measure the customer experience, and each requires a slightly different approach. Different surveys help you measure the experience appropriately at all customer journey touchpoints, and there is no one-size-fits-all. In the middle?

Customer Journeys 208

Customer Journeys Touchpoint Measurement Survey 208

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? But how to rectify it and utilize customer feedback to its true potential? How to analyze it? Let’s find out!

Automotive 52

Automotive NPS Feedback Case Study 52

Lumoa

AUGUST 5, 2022

Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? Determine the Feedback Trends. Price Hike-NPS Correlation.

Retail 208

Retail Feedback Trends Consumers 208

SurveySensum

APRIL 28, 2023

Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. And to ensure that you are effectively measuring and improving customer loyalty, NPS is the right metric for it! Many businesses use NPS as a tool to measure and improve customer loyalty.

NPS 52

NPS Loyalty Measurement Customer Service 52

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal. This gives you a Net Promoter Score that serves as a customer satisfaction baseline.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

ijgolding

FEBRUARY 26, 2019

Happy customers stay longer, buy more, they tell their friends, and your company grows. So with the future health of the business at stake, it’s worth knowing how to keep each customer, and that’s where customer feedback comes in. Customer feedback is broken. How a fresh approach to customer feedback drives growth.

Feedback 214

Feedback Financial Company Customer Journeys 214

Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start? Ready to start?

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

Zonka Feedback

SEPTEMBER 20, 2022

Net Promoter Score© (NPS©) surveys are a great product feedback tool for a company that wants to measure and improve its relationship with its customers. But not many know how to utilize them the right way.

Net Promoter Score 98

Net Promoter Score NPS Survey Measurement 98

ShepHyken

NOVEMBER 13, 2020

He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. But at the end of the day, it’s the feedback that makes or breaks a company. Net Promoter Score (NPS).

NPS 127

NPS Net Promoter Score Feedback Customer Experience 127

Daniel Group

MARCH 10, 2022

Is Your Customer Feedback Program Really Making Your Company Better? Customer feedback is a critical aspect of making your company better. Allowing customers to provide feedback on your products, services, and transactions helps you improve in the long term and increase customer loyalty. Phone Responses.

Feedback 59

Feedback Company NPS Loyalty 59

ShepHyken

MARCH 24, 2021

A few years back I wrote about the idea of measuring customer satisfaction versus customer behavior. Today’s lesson is about the exciting topic of measurement and data. Business management guru Peter Drucker said, “You can’t manage what you don’t measure.”. So, what should we be measuring? So, what should we be measuring?

Measurement 153

Measurement Net Promoter Score Effort Score Customer Satisfaction 153

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

ChurnZero

AUGUST 25, 2021

A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. What is a Net Promoter Score (NPS)? A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague.

NPS 98

NPS Net Promoter Score Customer Journeys Customer Satisfaction 98

SurveySensum

DECEMBER 22, 2023

During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. Unfortunately, this is not an isolated case of NPS gaming. While your NPS score will be high, this only gives you a false sense of growth and even damage your brand’s reputation.

NPS 52

NPS Customer Centricity Survey Feedback 52

Feedbackly

MARCH 9, 2023

If you already use NPS for this purpose, you might want to know if your NPS score is favorable or not. Even if you have just included NPS in your CX program, this article can help you. What is NPS? Net Promoter Score (NPS) is a CX KPI used to measure customers’ loyalty towards a brand. How is NPS measured?

NPS 52

NPS Net Promoter Score Loyalty Metrics 52

Retently

OCTOBER 16, 2023

In a 2003 Harvard Business Review article , Fred Reichheld introduced Net Promoter Score® as a new measure of customer loyalty and satisfaction. The reality, however, is that NPS® is just as valuable as a customer satisfaction tool as ever. Create a free trial account for your own SaaS product, then send yourself an NPS email.

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147