Remove Communication Remove Customer Relationship Management Remove Customers Remove Document
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What is Customer Communications Management

Quadient

What is Customer Communications Management. Today, customers expect relevant, highly personalized communications. They expect communications to be representative of their context and preference. They expect communications to be accessible via the device of their choice and available on-demand.

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Document Automation for Business: A Bandwagon You Want to Jump On

Ecrion

Document automation for business is a necessity to keep up with B2B and B2C demands. Here are the many reasons why you, too, should embrace document automation. What do your documents say about you? Sending disparate, mismatched documents via fax, email or old-school snail mail isn’t only outdated. It’s 2019.

B2C 79
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How Unified Communications Can Help Improve Customer Service

CSM Magazine

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. Key Components of Unified Communications. Voice and VoIP. Business Email.

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7 Reasons Why You Need a Salesforce Document Generator

Ecrion

Learning the ins and outs of customer service software tools will help you get the results that you are looking for. Nothing lets you get the most out of your CRM like a reliable Salesforce document generator. Why You Need a Salesforce Document Generator. Why You Need a Salesforce Document Generator.

CRM 50
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Customer Portals: The Future of Customer Service

CSM Magazine

Users often can customize the layout of the portal to suit their preferences. Online portals should ideally integrate with other software systems, for example, customer relationship management software. Portals can also facilitate communication and collaboration between an organization and its users.

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If Your Document Automation Software Doesn’t Include These Features, It’s Time For an Upgrade

Ecrion

Gone are the days of manual processes when it comes to managing your documents. While some companies still use Word Docs, Excel spreadsheets and email notifications to create and get documents from point A to point B, there’s a better way. It also ensures that you only send out the most up to date documents to customers.

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11 Ways Employee Communication Apps Boost Productivity

CSM Magazine

Corporate communication has drastically evolved—from mail and memos to phone conversations to modern solutions like emails. You didn’t have to make a call or walk to your colleague’s desk to communicate anymore. The best thing is that you can communicate with more than one person through a single email.