NobelBiz

JANUARY 16, 2024

The importance of call center campaigns in the customer-centric era cannot be overstated. With customer experience taking center stage, campaigns play a vital role in fostering strong customer relationships. Agents actively listen and provide tailored solutions, minimizing frustration and instilling confidence.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

JUNE 13, 2023

When it comes to business communication, one common issue you might face is having your numbers labeled as spam. The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. Provide a smartphone and mobile-ready contact center software. To achieve this, it’s best to acquire contact center software that is mobile-ready.

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94

NobelBiz

OCTOBER 12, 2021

Telephony is a communication technology that is constantly reinventing itself in businesses. The post WebRTC technology: Real-time Communication Capabilities for Contact centers appeared first on NobelBiz®.

Contact Center 52

Contact Center Communication Technology Connections 52

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

Contact Center 52

Contact Center Contact Center Software Call Center Telecommunications 52

NobelBiz

JUNE 15, 2021

How can you deploy real-time communication across various channels without blowing your budget? In that regard CPaaS is a cloud-based solution that allows you to integrate real-time communication techniques into your existing apps. and what are its advantages for contact centers? So, what's the best way to close this gap?

Communication 45

Communication Contact Center Technology Contact Center Software 45

NobelBiz

JUNE 29, 2021

In fact, Businesses must cope with customers who use a wide array of communication channels. The client journey may look easy and uncomplicated at first glance. Traditional channels, on the other hand, are no longer the only option for client. This may be done with through customer journey mapping.

Customer Journeys 98

Customer Journeys Customer Experience Customers Communication 98

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

MARCH 29, 2022

With the rise of digital technology and the emergence of new communication channels, the concept of customer interaction has taken on a whole new dimension. It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers.

Contact Center 52

Contact Center Customer Engagement Engagement Call Center 52

NobelBiz

APRIL 21, 2022

Contact centers are becoming more advanced and they are also being impacted by the rise of new technologies. And while contact center is telephony is a more conventional but still commonly used communication channel, it has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in.

Contact Center 52

Contact Center Software Communication Technology 52

NobelBiz

MARCH 1, 2022

In recent years, VoIP (Voice over Internet Protocol) telephony has been a common practice in the contact center industry. This technology is now highly useful since it lowers the cost of communication while increasing productivity. However, the question of how to select the best VoIP solution for your contact center emerges.

Contact Center 52

Contact Center Communication Industry Technology 52

NobelBiz

FEBRUARY 1, 2022

It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. So how can your contact center create a unique knowledge base in 2022?

Knowledge Base 52

Knowledge Base Contact Center How To Communication 52

NobelBiz

DECEMBER 14, 2021

Too often, contact centers agents fail to communicate essential portions of these conversations to their colleagues, and consumers avoid taking notes in favor of relying on their flawed memory! The post Contact Center Strategies For Reducing After-Call Work Time (ACW) appeared first on NobelBiz®.

Contact Center 52

Contact Center Strategy Consumers Communication 52

NobelBiz

NOVEMBER 9, 2021

But, in an age where all communication channels are interconnected, isn't it natural to be customer-oriented to better meet their expectations? Being customer centric entails directing the whole organization's attention on the client. Decisions based on this strategy are always made for the advantage of the consumer.

Customer Centricity 52

Customer Centricity Strategy How To Meeting 52

NobelBiz

SEPTEMBER 7, 2021

Customers' favorite mode of communication remains the voice channel, or simply telephony. As a contact center, how can you tell whether your phone campaign is working? While digital channels continue to grow in popularity. Then there's the question of how to pick the proper measurements.

Contact Center 52

Contact Center How To Measurement Communication 52

NobelBiz

JULY 6, 2021

This mapping reveals new usage, changes in behavior, preferred and avoided communication platforms, as well as your competitive strengths and limitations. A Customer Journey Map is a shared representation of all the aspects of increasingly sophisticated hybrid, physical, and omnichannel of a clients' interraction.

Customer Journeys 52

Customer Journeys Customer Experience Omni-Channel Customers 52

NobelBiz

SEPTEMBER 19, 2023

For call centers, this scenario isn’t just a minor inconvenience—it can result in substantial losses. A dropped call is a term used predominantly in the telecommunications industry to describe a situation where an ongoing telephone conversation is unintentionally disconnected due to technical or other reasons.

Contact Center 59

Contact Center Call Center Abandon Rate Contact Center Software 59

NobelBiz

MARCH 22, 2021

These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. When a digit is pressed on the telephone keypad, a tone is transmitted to a contact center host system, which then chooses appropriate actions based on the digit pressed.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

MAY 22, 2023

Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. Your phone system is more than just a communication tool. The backbone of any successful business lies in its communication infrastructure. What features do you wish you had?

System 52

System Contact Center Call Center Communication 52

NobelBiz

FEBRUARY 22, 2022

You need dependable telephone access to run an effective contact center. While most work is now performed on networked computers, businesses still require phones for day-to-day communication. While many contact centers were forced to close, businesses that used VoIP technology could readily accommodate remote teams.

Contact Center 52

Contact Center Telecommunications Call Center System 52

NobelBiz

APRIL 25, 2023

We have over 20 years of experience offering comprehensive and personalized solutions to contact centers worldwide. Our telecommunication services and cloud contact center solution can meet the needs of any contact center, regardless of size, industry, or activity (Inbound, Outbound, or Mixed).

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Many of today’s call centers do not rely solely on traditional phone lines.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

SEPTEMBER 5, 2023

Network Quality: Even with the best dialer system, the quality of the telecommunication network is critical. Contact center Dialer Settings: Over-aggressive call center dialer settings can lead to more dropped calls, affecting the connection rate. Role Plays and Training: Crafting Expert Communicators Why Role Plays?

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

NobelBiz

APRIL 21, 2022

CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

APRIL 11, 2022

Use all interaction channels to communicate the importance of NPS and spread the message about how it works in your business. At NobelBiz, we value the voice of our clients, and with 20 years of experience in offering comprehensive and personalized solutions for call centers worldwide.

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52

NobelBiz

APRIL 12, 2021

This includes mandatory updates to the servers and keeping an IT staff, all while maintaining decent telecommunication within the company. This means that there is no need to mount servers and desk phones for telecommunication systems. At NobelBiz we empower agents, supervisors, and contact centers through innovation and experience.

Contact Center 52

Contact Center Telecommunications Software CRM 52

NobelBiz

APRIL 5, 2022

Companies, on the other hand, must now develop a omnichannel strategy: the initial point of contact with the consumer is not always the first phone call. As a result, it is vital to consolidate all customer communication channels in order to harmonize consumer knowledge inside a single database. While also giving them more autonomy.

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

NobelBiz

SEPTEMBER 21, 2020

Forced by the Pandemic, call centers, and contact centers have moved remote on a massive scale , closing down physical offices in favor of virtual ones. Social media brand engagement jumped to 80% , with more and more consumers reverting to other means of communication for their issues. More details here. The best part?

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

MAY 2, 2022

At NobelBiz we have 20 years of experience delivering comprehensive and tailored solutions for contact centers all around the world. Our telecommunication services and cloud contact center solution can meet the needs of all types of contact centers, regardless of size, industry, or activity (Inbound, Outbound, or Mixed).

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

NobelBiz

MAY 24, 2021

Cloud Contact Center Technology Cloud-based call center software is becoming increasingly prevalent and adopted in companies, especially when combined with telephone operators, phones, and Internet-based virtual assistants. Cloud Contact Center Solution: Benefits and challenges.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

JUNE 8, 2021

UCaaS is an acronym that stands for "Unified Communications on Demand." It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. What are its advantages? What does the future hold for such technology?

Contact Center 40

Contact Center Video System Communication 40

NobelBiz

JUNE 8, 2021

UCaaS is an acronym that stands for "Unified Communications on Demand." It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. What are its advantages? What does the future hold for such technology?

Contact Center 40

Contact Center Video System Communication 40

NobelBiz

JUNE 7, 2021

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52