NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications. What is Call Queuing?

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

APRIL 21, 2022

Contact centers are becoming more advanced and they are also being impacted by the rise of new technologies. And while contact center is telephony is a more conventional but still commonly used communication channel, it has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in.

Contact Center 52

Contact Center Software Communication Technology 52

NobelBiz

MARCH 29, 2022

With the rise of digital technology and the emergence of new communication channels, the concept of customer interaction has taken on a whole new dimension. It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers.

Contact Center 52

Contact Center Customer Engagement Engagement Call Center 52

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

MARCH 1, 2022

In recent years, VoIP (Voice over Internet Protocol) telephony has been a common practice in the contact center industry. This technology is now highly useful since it lowers the cost of communication while increasing productivity. However, the question of how to select the best VoIP solution for your contact center emerges.

Contact Center 52

Contact Center Communication Industry Technology 52

NobelBiz

DECEMBER 14, 2021

Too often, contact centers agents fail to communicate essential portions of these conversations to their colleagues, and consumers avoid taking notes in favor of relying on their flawed memory! The post Contact Center Strategies For Reducing After-Call Work Time (ACW) appeared first on NobelBiz®.

Contact Center 52

Contact Center Strategy Consumers Communication 52

NobelBiz

FEBRUARY 1, 2022

It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. So how can your contact center create a unique knowledge base in 2022? So how can your contact center create a unique knowledge base in 2022? appeared first on NobelBiz®.

Knowledge Base 52

Knowledge Base Contact Center How To Communication 52

Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. One efficient way to take action is to repurpose on-site resources, such as bankers, by leveraging contact center functionality and mobilizing them around a client. What does it take?

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94

NobelBiz

JUNE 13, 2023

When it comes to business communication, one common issue you might face is having your numbers labeled as spam. The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

NobelBiz

JUNE 15, 2021

Small and medium-sized contact centers, in particular, may find this burdensome. How can you deploy real-time communication across various channels without blowing your budget? In that regard CPaaS is a cloud-based solution that allows you to integrate real-time communication techniques into your existing apps.

Communication 45

Communication Contact Center Technology Contact Center Software 45

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. How to manage a call center efficiently?

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. What is a Dropped Call?

Contact Center 59

Contact Center Call Center Abandon Rate Contact Center Software 59

NobelBiz

SEPTEMBER 7, 2021

Customers' favorite mode of communication remains the voice channel, or simply telephony. As a contact center, how can you tell whether your phone campaign is working? While digital channels continue to grow in popularity. Then there's the question of how to pick the proper measurements.

Contact Center 52

Contact Center How To Measurement Communication 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. However, managing a contact center doesn’t come without its challenges and risks.

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

NobelBiz

SEPTEMBER 5, 2023

In both inbound and outbound contact center operations, the connection rate is the vital pulse that fuels performance. Christian Montes, Executive Vice President Client Operations @NobelBiz Factors Affecting Connection Rate Several factors impact the connection rate in contact centers.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. And what features should it have?

Contact Center 52

Contact Center Telecommunications Call Center System 52

NobelBiz

JUNE 29, 2021

In fact, Businesses must cope with customers who use a wide array of communication channels. The client journey may look easy and uncomplicated at first glance. Traditional channels, on the other hand, are no longer the only option for client. This may be done with through customer journey mapping.

Customer Journeys 98

Customer Journeys Customer Experience Customers Communication 98

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

APRIL 27, 2021

As a result, engaging in contact center solutions and technologies yields significant returns for companies. How can a contact center solution enhance customer loyalty? Understanding Customer Loyalty Customer retention is described as a contact center’s ability to keep its customers over time.

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

NOVEMBER 9, 2021

But, in an age where all communication channels are interconnected, isn't it natural to be customer-oriented to better meet their expectations? Being customer centric entails directing the whole organization's attention on the client. Decisions based on this strategy are always made for the advantage of the consumer.

Customer Centricity 52

Customer Centricity Strategy How To Meeting 52

NobelBiz

MAY 2, 2022

In this article, we explore the nature, functionality, and benefits of call routing for call routing for contact centers. What is call routing in a call center and how does it work? Depending on your contact center needs and the needs of your users, call routing can take many different forms.

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

NobelBiz

JULY 6, 2021

This mapping reveals new usage, changes in behavior, preferred and avoided communication platforms, as well as your competitive strengths and limitations. A Customer Journey Map is a shared representation of all the aspects of increasingly sophisticated hybrid, physical, and omnichannel of a clients' interraction.

Customer Journeys 52

Customer Journeys Customer Experience Omni-Channel Customers 52

NobelBiz

MAY 24, 2021

The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server. What are the types of call center technologies?

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

MARCH 22, 2021

More than just a system for controlling inbound and outbound calls, telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. One of the primary advantages of CRM integration with contact center technology is call flow management.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

MAY 22, 2023

Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. Your phone system is more than just a communication tool. The backbone of any successful business lies in its communication infrastructure. What features do you wish you had?

System 52

System Contact Center Call Center Communication 52

NobelBiz

APRIL 11, 2022

This is one of the most important goals for contact centers. Detractors are dissatisfied and may quit doing business with you and discourage others from trusting your contact center. How to measure Your Contact Center’s NPS? ’Are your clients willing to refer your products, service, or business?’’

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52

NobelBiz

JUNE 8, 2021

UCaaS is an acronym that stands for "Unified Communications on Demand." It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. And What Are Its Benefits For Contact Centers?

Contact Center 40

Contact Center Video System Communication 40

NobelBiz

JUNE 8, 2021

UCaaS is an acronym that stands for "Unified Communications on Demand." It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. And What Are Its Benefits For Contact Centers?

Contact Center 40

Contact Center Video System Communication 40

NobelBiz

APRIL 12, 2021

And how can contact centers benefit from it? A softphone is a software that enables users to make phone calls over the Internet via their device or smartphone. This includes mandatory updates to the servers and keeping an IT staff, all while maintaining decent telecommunication within the company. How does it work?

Contact Center 52

Contact Center Telecommunications Software CRM 52

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents.

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52