Alliance by IFS

OCTOBER 30, 2019

With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. By 2025, the global number of IoT connected devices is expected to grow to 22 billion. We give you the freedom to connect and integrate any technology—from app to edge. www.astea.com.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

CSM Magazine

FEBRUARY 24, 2021

MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic. Over the past year, Angela has performed over 460 invoice analyses and maintains an average customer satisfaction survey rating of “far exceeding expectations.”

Customer Service 52

Customer Service Government Wireless Contact Center 52

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Enel Energia.

Call Center 81

Call Center Company Telecommunications Banking 81

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Renmark Financial Communications Inc. www.astea.com. Company Contact: Emily Hackman. 215-682-2247.

Management 83

Management Company Self Service Wireless 83

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Renmark Financial Communications Inc. www.astea.com. Company Contact: Emily Hackman. 215-682-2247.

Company 62

Company Self Service Wireless Software 62

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. Embracing the Internet of Things. Don’t worry, you’re not alone.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. Embracing the Internet of Things. Don’t worry, you’re not alone.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Enel Energia.

Call Center 52

Call Center Company Telecommunications Banking 52

Pointillist

SEPTEMBER 28, 2021

According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. The COVID-19 pandemic forced customers and enterprises alike to rely on digital channels more than ever before.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40

Beyond Philosophy

JUNE 29, 2015

Online community has the power to help bring back customer and public trust in Target, through collaborative dialogue and assurances that the company is serious about taking responsibility for the data issues, and letting consumers know that strategic plans and processes are in place to fix the problems.

Consumers 60

Consumers Wireless Banking Leadership 60

Cyara

FEBRUARY 21, 2024

To support numerous devices operating on a single network, a wireless solution is often essential. Connectivity Connectivity is the central pillar that enables the seamless collaboration of the three aforementioned pillars. Maintaining a consistent connection is imperative for the accurate transfer and analysis of the data.

User Experience 76

User Experience Wireless Analysis Exercises 76

Talkdesk

JULY 31, 2017

We have to continue to support the voice network, and that connection is super important. What are some of the good use cases you’ve heard around SMS and how it was effectively weaved into customer service? We all send SMS and we extend this to our customer because it’s a very natural way to communicate.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

We have to continue to support the voice network, and that connection is super important. What are some of the good use cases you’ve heard around SMS and how it was effectively weaved into customer service? We all send SMS and we extend this to our customer because it’s a very natural way to communicate.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Alliance by IFS

AUGUST 13, 2019

Service organizations can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. Service providers can create highly personalized, usage-based service contracts by leveraging all of this collected data on how their customers are operating their devices. HORSHAM, PA, August 12, 2019 ?

Software 16

Software Management Wireless Customer Satisfaction 16

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. Stacy : (01:08) I joined Schindler summer of 2018. This is what I witnessed.

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

Alliance by IFS

JANUARY 30, 2017

Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. Customers want more information from service organizations, along with faster and better service. Mobilization is not a single decision point,” Sterling said.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

TechSee

APRIL 10, 2019

Will it increase overall satisfaction? Oftentimes, the best business cases are those that both increase customer satisfaction and cut costs by reducing contact center enquiries or technician dispatches. This omnichannel CX is increasingly expected by today’s customers. Business Wireline Satisfaction awards.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Answer Dash

APRIL 17, 2020

Customer experience includes every interaction your customer has with your brand, including those that happen outside of your channels. Customer service is a subset of customer experience. It’s the way you treat customers when they are in direct contact with you, via text, phone, chat or other forms of communication.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Guavus

JANUARY 16, 2020

If communications service providers (CSPs) are to consistently deliver world-class customer experiences across their diverse network service portfolios, their network operations centers (NOCs) must become far more customer-centric in nature. Traditional NOCs weren’t designed with today’s network and service complexity in mind.

Customer Centricity 64

Customer Centricity Wireless Analytics Net Promoter Score 64

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. In case you aren’t aware, Sennheiser is a major manufacturer of microphones, headphones, and wireless transmission systems. Customer service must go above and beyond what the end-user might expect.

Wireless 44

Wireless Customer Satisfaction Loyalty Consulting 44

BirdEye

AUGUST 18, 2023

Picture this: You plan to send your customers a new product announcement text. In a world where instant connections matter more than ever, 10DLC is emerging as the savior, ensuring your SMS campaigns go through to your customers without a hitch. With the A2P 10DLC regulation, wireless carriers aim to rectify this.

Wireless 98

Wireless How To Effort Score Guidelines 98