Chief Customer Officer Connections Employee Experience Video 
Alida
APRIL 27, 2018
Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). Build customer intimacy. Practice mindful leadership.
Customer Bliss
DECEMBER 4, 2018
In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. I recorded this video just after I finished giving a keynote presentation for an internal service department of an organization.
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Customer Bliss
MAY 7, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. Both customer and employee experiences would improve. Both customer and employee experiences would improve.
Customer Bliss
AUGUST 8, 2019
The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. In The Power of Moments , Chip and Dan Heath ask you to think about the positive moments and experiences you’ve had in your life. My book, Chief Customer Officer 2.0
Customer Bliss
DECEMBER 28, 2018
MTN Cameroon had to adjust to the shift in customer behavior with the increasing use of the Internet. Despite being a leader in its industry’s market share and revenue, MTN was actually losing revenue due to the prevalence of streaming and video chat. Employee Experience Trickles Down to Customers.
TechSee
AUGUST 14, 2023
Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.
Peter Lavers
FEBRUARY 20, 2019
Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Connected CX journeys. Customer analytics. Employee experience and workforce optimisation.
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