5 rules for a highly successful customer experience implementation with amazing ROI! – A case study
Beyond Philosophy
SEPTEMBER 3, 2022
In my 20 years as a consultant for Customer Experience, I have been involved in several successful implementations. The Maersk Line project that I worked on with Michél Patterson , a continuous improvement expert in Lean Six Sigma was one of the most, with an improvement of 40 points for their Net Promoter Score® (NPS) over 30 months.
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