CSM Magazine

JUNE 12, 2023

By understanding the nature and nuances of contact center fraud, it is possible for companies to respond proactively and develop strategies aimed at preventing, detecting, and ultimately stopping this growing threat. This includes awareness of potential red flags in emails, phone calls, or chat interactions.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

Myra Golden

JUNE 1, 2015

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Our flagship program is comprised of 50 online training modules with video, interactivity, downloadable handouts, and quizzes. How to Lose a Customer Over 8 Dimes .

Training 40

Training Video Customer Service Customer Service Training 40

NobelBiz

AUGUST 14, 2023

The call center sector, constantly under pressure to enhance customer satisfaction and operational efficiency, finds a revolutionary ally in voicemail detection. This tool, increasingly integral to modern call centers, not only optimizes outreach but also crafts a streamlined experience for both agents and clients.

Contact Center Software 52

Contact Center Software Call Center Contact Center Training 52

Magellan Solutions

AUGUST 17, 2021

How does call center outsourcing Philippines help you avoid wasting your budget? From the subject line to the placement of the links and the call to action. In-person seminars. Webinars are much more effective than in-person seminars. Last, you need to make sure that you can track these interactions.

Call Center 52

Call Center Sales Contact Center Marketing 52

Myra Golden

MARCH 18, 2020

Kmart showed me how quickly situations can escalate, and in a lot of ways, my work in retail taught me what not to do in intense interactions. Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions.

e-support 52

e-support Course Social Media Call Center 52

Comm100

DECEMBER 11, 2017

Customer experience is described as the sum total of all the experiences and interactions that the customer has had from your business relationship. Generally speaking, a customer’s first point of contact with a business is either via the phone, email or one-on-one interactions.

Customer Experience 118

Customer Experience Social Media Self Service Multi-Channel 118

Myra Golden

NOVEMBER 20, 2019

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. The particular course that was pivotal to these calls was your “How to De-escalate” section.” You will not be sorry.”.

Training 61

Training Course Social Media Video 61

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging. Kate Nasser. Martha Brooke.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging. Kate Nasser. Martha Brooke.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Magellan Solutions

MAY 2, 2021

Webinar marketing involves doing an online seminar to promote your product. But among these lead sources, we’d say the most effective is doing cold calling lists. Sure there’s webinars where you can interact with viewers through Q&A. They can do cold calling to prospect clients from the lead sources. .

B2B 52

B2B Social Media eBook Advertising 52

Myra Golden

JULY 29, 2016

We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. Call centers. Interactive exercises and thought-provoking questions to ensure the learning is adopted and applied. Course Descriptions.

Customer Service 40

Customer Service Training Customer Service Training Course 40

Customer Guru

MARCH 7, 2018

So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. But in a call center, you don’t talk to a customer face to face; you do it over a phone. I realized that a desk job was not for me and that I wanted to interact more with people.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Kustomer

SEPTEMBER 10, 2020

No customer actually wants to call the customer service department to try and get their issue resolved, but it is necessary. And through the years I worked my way up from a call center rep to team lead, to manager, to national account manager, to senior manager. There’s a lot of planning in that. Gabe Larsen: (18:07).

Brands 52

Brands Customer Service CRM Telecommunications 52

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40