Myra Golden

AUGUST 26, 2015

Quality Call Center Monitoring – On-Demand Video . Fine-tune your call monitoring program. Pick up vital new skills in quality contact center monitoring. In contact centers, a solid quality call monitoring program makes all the difference. Call Monitoring Agenda: . Exceptional Value.

Contact Center 40

Contact Center Call Center Video Management 40

Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Magellan Solutions

FEBRUARY 4, 2021

It is one of the top call centers in the world. Seminar and Webinar Registration. If not, it helps them make sound and informed decisions about which customers to call. Looking for a Telemarketing Call Center? We are now one of the leading call center and BPO solutions providers in the Philippines.

Call Center 52

Call Center Telecommunications Sales Consulting 52

CSM Magazine

AUGUST 22, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 45

Customer Service Call Center Consulting Training 45

Magellan Solutions

SEPTEMBER 5, 2021

Before getting a call center service provider, it is important to understand the very basics of it all such as, inbound and outbound services. So in the article, we combined everything we know about the topic plus our insight to create the best guide for both inbound call center outsourcing & outbound call center outsourcing.

Customer Service 40

Customer Service Call Center Tips Customers 40

Magellan Solutions

MAY 27, 2021

They also contact prospective customers from seminars, trade shows, and conferences. With over 17 years as a call center, you can request any number of dedicated agents to manage your outbound calling. Outsourcing lead generation services to them can give you access to the best sales leads that are most appropriate.

B2C 52

B2C B2B Call Center Sales 52

Horizon CX

MARCH 19, 2022

By calling their Customer Careline. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media. There was no opportunity for me to voice my concerns about the operational deficiencies that were the real cause of the breakdown. I tried that to no avail.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Magellan Solutions

JUNE 11, 2021

Projects that are critical to making business decisions, like conference calls and annual meetings. Transcripts that will be published online or converted to captions, such as podcasts, seminars, and documentaries. Magellan Solutions have dealt with many foreign partners. Often used for: Conferences. Intelligent transcription.

Conference 52

Conference Video Advertising Software 52

COPC

MAY 11, 2017

This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. Call Center Week, Las Vegas. at Booth 714 at the 18th annual Call Center Week, June 26-30 at The Mirage in Las Vegas. Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc.,

Contact Center 40

Contact Center Call Center Omni-Channel Analytics 40

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

Net Promoter Score 8

Net Promoter Score Contact Center Effort Score Metrics 8

Magellan Solutions

AUGUST 18, 2021

Believe it or not, B2B influencers based their strategies on call centre services Philippines. Seth Godin: Founder of altMBA and The Marketing Seminar. Hiring from telemarketing call center Philippines. Some of the top B2B influencers that have done so are: Jay Baer: President of Convince & Convert.

B2B 52

B2B Strategy Social Media Call Center 52

Magellan Solutions

JULY 10, 2023

Training courses and seminars can help achieve this. For two decades, we have been a top-tier provider of call center services. Businesses can foster a culture of growth and innovation. The team can improve their abilities and stay informed by encouraging constant learning.

Tips 92

Tips Management How To Culture 92

COPC

APRIL 14, 2016

hosts a lunch seminar with Contact Centre Institute of New Zealand (CCiNZ) to discuss customer journey mapping. will return to exhibit at Call Center Week. Come see us at the world’s largest contact center conference and expo: 17th annual Call Center Week at The Mirage hotel. May 19, Auckland, New Zealand.

Customer Journeys 40

Customer Journeys Contact Center Conference Call Center 40

Magellan Solutions

JUNE 17, 2021

Conference calls. Academic seminar video. Our experienced video transcription experts always provides transcription solution for: Corporate training video. Police interrogation video. Movie transcription. TV/Movie commercials. General recordings. Music video. Movie scripts.

Video 52

Video Guidelines Social Media Conference 52

Myra Golden

AUGUST 1, 2016

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate.

How To 61

How To Exercises Training Course 61

CSM Magazine

JUNE 12, 2023

By understanding the nature and nuances of contact center fraud, it is possible for companies to respond proactively and develop strategies aimed at preventing, detecting, and ultimately stopping this growing threat.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

Magellan Solutions

JULY 16, 2020

Call centers specializing in lead generation can be of big help to get quality leads. They are professionals and are knowledgeable in different areas such as the cold calling techniques , conducting research, how to turn prospects into buyers , and many more. . Getting Attendees for Your Seminar, Convention, and Demo.

B2C 52

B2C B2B Sales Advertising 52

Myra Golden

AUGUST 1, 2016

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate.

How To 40

How To Exercises Training Course 40

Myra Golden

NOVEMBER 15, 2016

I had just joined the company as the new Call Center Manager a few months ago. Cassandra, the supervisor who worked with me, spent much of her day returning calls to customers who wanted to speak to a supervisor. Interestingly, call volume was not up. No, you weren’t imagining perfect agents in the Zappos Call Center.

Call Center 76

Call Center Training Video How To 76

COPC

FEBRUARY 22, 2019

This community is well supported by a calendar jam-packed with conferences, summits and seminars. There are lots of resources for finding the next great event, including the Call Center Conference & Tradeshows group on LinkedIn. ’s own Official Forum , both on LinkedIn.

Hospitality 40

Hospitality Culture Hotels Contact Center 40

COPC

AUGUST 10, 2016

exhibited at the 17th annual Call Center Week at The Mirage Hotel. presented at a lunch seminar hosted by the Contact Centre Institute of New Zealand (CCiNZ), to discuss some of the common pitfalls associated with customer journey mapping. June 27: Las Vegas, Nevada. Come see us at the show next year. based retailer.

Customer Journeys 40

Customer Journeys Hotels Conference Entertainment 40

Magellan Solutions

FEBRUARY 16, 2017

Edited transcriptions are often used for conferences, seminars, classes, speeches, and other similar activities. This type of transcription requires transcribers to know what the file is about, and to remove clutter in the form of background noise and garbled sentences while at the same time preserving the integrity of the recording.

Video 56

Video Conference Analytics Consumers 56

Magellan Solutions

AUGUST 2, 2016

Personally taking the calls makes it impossible for you to focus on running your business. Imagine showing your property to a potential client, only to be interrupted every 30 seconds by incoming calls from different tenants.

Management 60

Management Training System Customer Service 60

Myra Golden

NOVEMBER 15, 2016

I had just joined the company as the new Call Center Manager a few months ago. Cassandra, the supervisor who worked with me, spent much of her day returning calls to customers who wanted to speak to a supervisor. Interestingly, call volume was not up. No, you weren’t imagining perfect agents in the Zappos Call Center.

Call Center 40

Call Center Training Video How To 40

Myra Golden

JUNE 1, 2015

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes .

Training 40

Training Video Customer Service Customer Service Training 40

NobelBiz

AUGUST 14, 2023

The call center sector, constantly under pressure to enhance customer satisfaction and operational efficiency, finds a revolutionary ally in voicemail detection. This tool, increasingly integral to modern call centers, not only optimizes outreach but also crafts a streamlined experience for both agents and clients.

Contact Center Software 52

Contact Center Software Call Center Contact Center Training 52

Magellan Solutions

AUGUST 17, 2021

How does call center outsourcing Philippines help you avoid wasting your budget? From the subject line to the placement of the links and the call to action. In-person seminars. Webinars are much more effective than in-person seminars. There is always a way to do more with less. You can easily consult us. .

Call Center 52

Call Center Sales Contact Center Marketing 52

Myra Golden

MARCH 18, 2020

Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. You will not be sorry.”.

e-support 52

e-support Course Social Media Call Center 52

Magellan Solutions

AUGUST 11, 2021

Determine telemarketing call center Philippines objectives. Here you will outline your Philippines outbound call center campaign plan. For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. .

ROI 52

ROI Call Center Measurement Contact Center 52

Magellan Solutions

APRIL 25, 2017

Interested in call center jobs? Whether you’re an aspiring call center agent or a veteran getting ready to go back to the field, you can increase your chances of getting hired by stunning BPO employers with an impressive resume format. What’s in a resume?

Call Center 60

Call Center Leadership 60

Myra Golden

NOVEMBER 20, 2019

The particular course that was pivotal to these calls was your “How to De-escalate” section.”. I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. Anna Hoang, Customer Support Specialist I, Vertafore. “

Training 61

Training Course Social Media Video 61

Comm100

DECEMBER 11, 2017

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Customers who have experienced a negative encounter with a call center will prefer the self-service portal.

Customer Experience 117

Customer Experience Social Media Self Service Multi-Channel 117

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Myra Golden is the founder of Myra Golden Seminars, LLC. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Myra Golden

JULY 31, 2019

The particular course that was pivotal to these calls was your “How to De-escalate” section.”. I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. Anna Hoang, Customer Support Specialist I, Vertafore. “

Social Media 55

Social Media Course Training Customer Care 55

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Myra Golden is the founder of Myra Golden Seminars, LLC. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customer Guru

MARCH 7, 2018

So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. But in a call center, you don’t talk to a customer face to face; you do it over a phone. I completed my engineering in 2001, majoring in Electronics.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Magellan Solutions

MAY 2, 2021

Webinar marketing involves doing an online seminar to promote your product. They can do cold calling to prospect clients from the lead sources. . The Philippines is home for a lot of BPO companies specializing in outbound call centers. Once you master this, you can see tremendous improvement from lead generation.

B2B 52

B2B Social Media eBook Advertising 52