Intraday Management — GPS for the Contact Center
MAY 14, 2019
For example, leveraging 40+ advanced patented algorithms and machine learning, CXone Workforce Management Pro can deliver the most accurate predictions of future call volume and create optimized schedules accordingly. The forecaster couldn’t predict that your company’s online ordering platform was going to crash this morning, causing a huge influx of unexpected calls! For more ways on how to elevate your contact center, check out these resources.