Qualtrics

NOVEMBER 20, 2020

Brands will have to adapt to a very different Black Friday this year, with safety a key priority. If you think of ‘Black Friday’, you think of crowds of customers snapping up products at amazing discounts before Christmas. In fact, for some brands, ‘Black Friday’ has already begun. This year is different. Two weeks early.

Retail 26

Retail Omni-Channel Brands Video 26

Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Eptica

FEBRUARY 26, 2016

Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Author: Robin Tandon Customer experience is important to every industry, but particularly vital for retail. On the other side of the coin, customers are becoming more demanding and insisting on a superior, hassle-free experience.

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).

Customer Service 48

Customer Service Social Media Retail Contact Center 48

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Social Media 45

Social Media Conference NPS Customer Success 45

Eptica

JULY 8, 2020

Date: Wednesday, July 8, 2020 Author: Pauline Ashenden - Demand Generation Manager Why a consistent customer experience is so important (and how to deliver it). This delivers reassurance to customers, which is always been important but is now vital given the fast-changing nature of the current crisis.

Customer Experience 111

Customer Experience Knowledge Base How To Self Service 111

Retently

AUGUST 22, 2018

However, in the pursuit of keeping their operational costs lower, airlines often compromise on one element that has become the crucial competitive differentiator – customer experience. Why do Airlines Have Low Customer Satisfaction Ratings. Department of Transportation’s Air Travel Consumer Report , there’s a 49.6

Airlines 76

Airlines Customer Satisfaction NPS Net Promoter Score 76

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints.

Retail 34

Retail Travel Multi-Channel Fashion 34

Qualtrics

APRIL 28, 2020

It’s a question that brands across the world are asking themselves, including Scandinavian giant Tryg. A sure-fire way to get lost among the pack and lose your brand identity. Most recently it trialed some of our new tools as part of our customer testing program. Using website feedback to create breakthrough experiences.

Insurance 29

Insurance Call Center Feedback Comparison 29

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The conversations in the fitness space are completely unusual,” said Marden.

Brands 52

Brands Travel Hotels Airlines 52