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How to Train Your Agents for an Omnichannel Customer Service Strategy

Comm100

Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. Be customer centric.

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The Number One Customer Service Strategy

ShepHyken

While, in general, helpful and friendly interactions get customers to come back, here’s another statistic from something more specific, which focuses on complaints. We asked, “When you have a problem or issue with a company or brand, which solutions do you prefer to help you solve your problem?” . Follow on Twitter: @Hyken.

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3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

Ecrion

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

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Six Ways to Create Your Brand’s Experience Personality

ShepHyken

So, here are six ways to create an experience personality that will transform your company or brand from merely providing products and services to doing so with personality: Your Company’s Personality: I don’t care what you sell. These interactions include advertising, websites, people-to-people, and more.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another.

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CEO of the Moment

ShepHyken

It describes the role an employee has when interacting with a customer. Some may call that employee a brand ambassador or advocate for the company, but I have a new title for that individual: CEO of the Moment. . They can deliver on your brand promise – or not. Let’s talk about training for a moment.

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