CX in the C-Suite: Webinar With Mercedes-Benz CEO
Experience Matters
OCTOBER 14, 2014
One of the first thing Steve did was reorganize around CX, carve CX out of different business units and put them together in one unit with a General Manager who reports directly to him. Related: State of CX Management, 2014 ). Related: Customer Effort, Net Promoter, And Thoughts About CX Metrics ).
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