Call Experts

APRIL 8, 2024

Do you need multichannel support (phone, email, chat, social media)? Disaster Recovery and Redundancy Unforeseen events can disrupt operations. Here are some essential tips for managing the call center you choose. Ensure they deeply understand your products or services, brand values, and customer service philosophy.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Table of contents What is multi-location social media?

Social Media 57

Social Media Multi-Channel Tips Brands 57

SmartMessage Blog

JUNE 1, 2023

We can summarize marketing communication as the communication process that brands use to market their products or services. A good marketing communication strategy aims to interact with the target audience, increase the brand value and enable the organization to compete successfully.

Communication 40

Communication Marketing How To Multi-Channel 40

Customer Alignment

NOVEMBER 14, 2017

Is Black Friday a wise and significant event for retailers? Are consumers still buying into it now that it has become a weekend-long event? Our simple Black Friday Customer Experience tips: 1. Plan meticulously Learn from previous experience Anticipate this event Have contingencies 2. Neglect retail basics at your peril!

Retail 40

Retail Customer Experience Social Media Omni-Channel 40

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. How to leverage hashtags for event marketing? Are you ready to uncover the secrets your competitors wish you didn’t know?

Social Media 70

Social Media Trends Analytics Connections 70

SmartMessage Blog

JUNE 6, 2023

We can summarize marketing communication as the communication process that brands use to market their products or services. A good marketing communication strategy aims to interact with the target audience, increase the brand value and enable the organization to compete successfully.

Communication 52

Communication Marketing How To Multi-Channel 52

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. Related read : 5 social media tips to boost brand awareness Take inspiration from how the Born Good brand utilizes creative images in their stories to captivate and inform their audience.

Social Media 107

Social Media Video Guidelines Feedback 107

BirdEye

DECEMBER 8, 2023

We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business. 6 tips 5 tips on how to start a carpet cleaning business Rebranding? Leverage social media platforms 4. This blog is all about that. Invest in Google ads 5.

Tips 57

Tips Strategy Marketing Social Media 57

BirdEye

OCTOBER 5, 2023

By getting inside the minds of your customers, you’ll gain actionable insights to craft a brand image that resonates, engages, and stands out from the competition. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception? What is a brand perception survey?

Examples 62

Examples Measurement Brands How To 62

BirdEye

OCTOBER 6, 2023

It occurs when actions, events, or circumstances lead to a negative perception that can damage one's reputation. This constant threat to your brand’s name is known as reputational risk. Inappropriate or damaging social media use Social media marketing is an art. What is reputational risk in marketing?

Strategy 57

Strategy Social Media Airlines Software 57

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Strategy Brands 52

BirdEye

FEBRUARY 23, 2024

A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity.

Communication 62

Communication Multi-Channel Culture Social Media 62

SurveySparrow

JULY 26, 2019

There was a time when word spread slowly, with the power of social media now, it is instant and can reach millions of your potential customers within seconds. Cisco Champions Program, an initiative created by the networking giant make their brand advocates talk about Cisco across all their networks and social media channels.

Social Media 61

Social Media Customers Brands Brand Values 61

SurveySparrow

SEPTEMBER 21, 2020

Event Surveys. Surveys are a great weapon for brands to understand and to increase ROI(Return on Investment). Frito-Lay used a social media survey to decide which flavour of chips their customer would like to have. Frito-Lay’s social media survey strategy made their customer feel cared for and important.

ROI 45

ROI Survey Return on Investment Social Media 45

ViiBE Blog

JANUARY 20, 2022

Produce interactive content on social media Research has shown that 90% of customers will buy from businesses they follow on social media. Here are some tips: Ask! Host a virtual event Virtual events have become increasingly popular. And for good reason, as the events do many things.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

Grade.us

DECEMBER 10, 2019

Branding in this sense is akin to reputation, the acknowledgment that you stand for something good. Online visits: Visits from your Google My Business profile to your website, landing page or social media profile. Event: These posts are straightforward. Present customers with compelling products, offers and events.

Hotels 30

Hotels Brands Report Sales 30

Grade.us

DECEMBER 1, 2020

Automatically share your best reviews on your website and social media. Pro-tip: Adding keywords to your actual name in GMB breaks Google’s guidelines. Event: These posts are straightforward. They’re designed to promote events, whether you’re attending, hosting, a part of or supporting.

Hotels 49

Hotels Report Social Media Brands 49