delighted

JANUARY 14, 2020

Often used as a barometer for brand health, Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors by asking: “How likely are you to recommend ABC Company?”. What is a detractor? It’s about using that feedback to fundamentally improve your product or service.

NPS 40

NPS Net Promoter Score Effort Score Feedback 40

SurveySensum

JANUARY 31, 2024

In this customer experience industry, the one question that’s asked of me the most is – What do I do to keep my clients happy? Here’s what I say: Think of your business like a lively party. You’ve got the newcomers sipping on the excitement of your products. You treat everyone like a VIP. Enter the KPIs!

Strategy 52

Strategy Net Promoter Score Customer Satisfaction Feedback 52

Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. Like a suit, your beta testing strategy needs to be tailored to fit well. You can’t major in Beta Testing. You need a plan of attack.

Effort Score 66

Effort Score Tips Feedback Software 66

ClientSuccess

MAY 9, 2019

Just because you have a ‘failing’ product doesn’t mean it’s time to pack up shop. If there are problems with your product, your go-to-market, or the value of your product, then your customers will probably know about it. Talk about where they’re seeing the most value and where the product could be improved.

Customer Success 46

Customer Success eBook Metrics Feedback 46

AWS Machine Learning

OCTOBER 31, 2022

In this blog post, we’ll first take a closer look at the key differentiators of sharded data parallelism and when to use it. Training these gigantic models is challenging and requires complex distribution strategies. With a 30B parameter GPT-2 model with sequence length 2048, this new feature achieved 141 TFLOPs, a 39.7% on 256 GPUs.

Training 65

Training Data Travel Communication 65

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40

Wootric CX Blog

AUGUST 4, 2020

Because when you go after CLV with intention, making it one of your “North Star” metrics, you’ll find that the cost-to-acquire actually shrinks. Those end users who are sticking with you are also buying more from you (cross-sells and upsells) and they’re telling their friends and colleagues how great you are (referrals).

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. That being said, if you apply the right tactics, supercharging your CS efforts can be a simple process. They enable you to identify key process milestones, set timeline expectations and recognize your client’s achievements. ChurnZero Power-Users Share Tips, Tricks and Best Practices. Jump to: .

Tips 72

Tips Metrics Customer Success Effort Score 72