CSM Magazine

JANUARY 8, 2024

Consumer Services Explained Consumer services encompass businesses catering to individual needs, irrespective of direct product purchase. Whether small or large, they aim to satisfy end users through services. Unlike customer service, consumers might not be direct buyers but benefit from support.

Consumers 52

Consumers Healthcare Social Media Exceptional Customer Service 52

ShepHyken

NOVEMBER 29, 2016

Nate Spears on Providing Exceptional Customer Service. Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service. How do I handle customer support calls and resolve customer complaints?

Exceptional Customer Service 48

Exceptional Customer Service Banking Customer Service Connections 48

Helpware

AUGUST 7, 2018

When you have received excellent customer service, you know it. Here are some lovely customer service stories bound to put a smile on your face and maybe even a tear in your eye. During the April event, the pilots even got involved handing pizza out to customers. Pizza Party on the Tarmac.

Customer Service 41

Customer Service Airlines Customer Experience Social Media 41

Second to None

AUGUST 16, 2018

Creating an excellent Customer Experience has become a major differentiator across most industries, but is especially impactful in the financial services space. Nowadays, creating a great experience requires more than training employees to provide exceptional customer service.

Financial 59

Financial Measurement Brands Self Service 59

Kustomer

OCTOBER 2, 2020

Optimal customer service is a must for companies that want a stellar reputation that keeps business flowing. In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important.

Consumers 80

Consumers How To Retail e-support 80

Integrity Solutions

SEPTEMBER 28, 2023

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Joe Rawlinson

MAY 17, 2017

A Chat button is placed on your website and enables visitors to have their questions answered easily and quickly via text-based messages as they are instantly connected to a representative in real time. Here in the UK we have just had three bank holidays and have another just around the corner. Offline Forms.

Engagement 79

Engagement Ecommerce Banking B2C 79

ShepHyken

JUNE 23, 2017

A Chat button is placed on your website and enables visitors to have their questions answered easily and quickly via text-based messages as they are instantly connected to a representative in real time. Here in the UK we have just had three bank holidays and have another just around the corner. Offline Forms.

Engagement 77

Engagement Banking B2C Exceptional Customer Service 77

NobelBiz

JULY 4, 2023

In today’s competitive business landscape, customer service plays a pivotal role. Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. One such technology is Automated Interaction Summaries.

Interaction 52

Interaction Call Center Engagement Contact Center 52

Grade.us

SEPTEMBER 24, 2019

If there’s a connection between an endorser and the marketer that consumers would not expect and it would affect how consumers evaluate the endorsement, that connection should be disclosed. For better or worse, the answer comes down to fundamentals: (1) provide a recommendable product or service; and (2) ask for reviews.

Marketing 37

Marketing Guidelines Policies Banking 37

Grade.us

SEPTEMBER 24, 2019

If there’s a connection between an endorser and the marketer that consumers would not expect and it would affect how consumers evaluate the endorsement, that connection should be disclosed. For better or worse, the answer comes down to fundamentals: (1) provide a recommendable product or service; and (2) ask for reviews.

Marketing 22

Marketing Guidelines Policies Banking 22

Comm100

NOVEMBER 29, 2021

Advances in technology and shifts in customer preferences mean live chat best practices are often changing. We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. Let’s get started!

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

Comm100

JULY 29, 2020

Advances in technology and shifts in customer preferences mean live chat best practices are often changing. We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. Let’s get started!

Average Handle Time 130

Average Handle Time Video Exceptional Customer Service Software 130

Customer Enthusiast

JUNE 5, 2015

At this point, she appeared to connect the dots and suggested that she may be able to honor the customer’s request after all. How many customers do you think will request thinner slices of bread at that airport deli today? Never mind that our “relationship” was based on a single encounter at the bank.)

Banking 40

Banking Policies Exceptional Customer Service Social Media 40

Customer Enthusiast

JUNE 5, 2015

At this point, she appeared to connect the dots and suggested that she may be able to honor the customer’s request after all. How many customers do you think will request thinner slices of bread at that airport deli today? Never mind that our “relationship” was based on a single encounter at the bank.)

Banking 40

Banking Policies Exceptional Customer Service Social Media 40

Lumoa

APRIL 24, 2018

Creating a better business that delivers more value to customers is the real point. Adam Toporek Customer Service Expert, Speaker and Author. Networks Connect… Communities Care! NPS is merely a single point-in-time measurement tool and yet many people bank their entire customer experience strategy on this.

System 338

System Effort Score NPS Net Promoter Score 338