Mattress Firm’s Contact Center Rises and Shines – Improving QA Scores and Average Handle Time
NICE inContact
OCTOBER 17, 2018
By implementing several integrated CXone products—CXone Omnichannel Routing, CXone Workforce Management Enterprise, CXone Reporting and CXone Quality Management Enterprise—Mattress Firm has seen significant results. Operational efficiency has improved, quality assurance (QA) scores are soaring and agent adherence has risen steadily.
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