Article Connections Consumers 
ECXO
JULY 16, 2024
To deliver a better Customer Experience, stop reading this article and go to sleep! Sleep facilitates the brain’s ability to connect disparate ideas and think outside the box. By doing so, they not only offer valuable health insights to consumers but also emphasize the importance of sleep in overall well-being.
ShepHyken
OCTOBER 27, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The article starts with the comment, “To win in B2B commerce, consistently put a focus on customers at the center of all strategy and operations.”
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ShepHyken
OCTOBER 6, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. What’s emotion got to do with it?
ShepHyken
OCTOBER 20, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We open this week’s Top Five Roundup with a fun article about using fun as a customer strategy. How often do your customers giggle?
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ShepHyken
OCTOBER 13, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. In addition, the article shares five benefits of implementing a customer experience improvement program. Connect with Shep on LinkedIn.
ShepHyken
JULY 29, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Do they feel connected to your company’s story, and are they excited to share it with others? consumers who have interacted with them recently.
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